AppDynamics - Bengaluru/Bangalore,Noida @ Orcapod

• Relentless in making monitoring systems more proactive
• Develop dashboards and reports to provide ongoing visibility into the performance of client applications

Responsible for defining, refining and maintaining written Knowledge Base Articles for the purposes of transferring knowledge to those who will be tasked with long - term monitoring and maintenance of implemented solutions.

Monitor and interpret system events and activity.

Performing deep dive JVM analysis examining garbage collection logs, heap dumps, and thread dumps as needed

Provide product and technical analysis of the issue clearly indicating the reason and resolution of the issue/ incident

Communicate system issue and incidents to impacted parties by keeping them informed of incident progress, and notifying them of impending changes or agreed outages

Prepare and report on trend analysis and overall system health.

Collaborate with Level 2 resolution to more complex issues that requires more detailed systems and application knowledge.

Monitor and manage all Cases opened with third - party vendors for progress and resolution.

Adheres to other defined SOPs as required.

• Certified on Implementation of AppDynamics will be preferred
• In-depth knowledge and hands-on experience implementing AppDynamics Experience in installation of AppDynamics server and agents on various components such as Machine Agent and various machine agent extension for Redis/WebLogic and installation of Synthetic monitoring server and agent etc
• Prepare and report on trend analysis and overall system health.
• Produce management reports to ensure SLAs and KPIs compliance by third - party vendors.
• Working knowledge in ITIL framework (Incident Management , Problem Management , Service Management , Event Management , Access Management).
• Strong proficiency in Excel , Access , PowerPoint; Basic VB knowledge preferred.
• Two or more years of professional experience in pc/ server/ network architecture and operations.
• Ability to manage time effectively and prioritize deliverables to meet deadlines
• Professional Attributes:
• Excellent interpersonal and communications skills; capable of documenting processes, requirements, making presentations
• Ability to work independently and with a teamStrong learning and time management skills
• Should be willing to work in 24*7 environment
• Excellent communication skills