Job Description
Support & Lead entire CRM Implementation project for The Muthoot Group
Ensure Successful completion of project as per project scope.
Successful Implementation of CRM with in the specified time line.
Techno function of CRM for manage End to End integrations development and API designee.
Project management for Application.
Managing & support existing applications so as to ensure business continuity and Resolutions of issues within TAT.
Implementation of changes with in TAT, Ensuring proper support, Process Streamline, Managing end users education and training.
Effective Team Management and Vendor Management
Change Request Management, Cost negotiation, implementation of changes with in TAT
Developing of tools and new modules to achieve human free operations by coordinating with development team
Resolving all other IT related complaints received from Branches by coordinating with RSAs
Integrations of CTI,AOD,ACD for Call center
Website modification & other web site related supports
Implementation of various Open source application,
Employement Category:
Employement Type: Full time
Industry: Logistics / Courier / Transportation
Role Category: IT Operations / EDP / MIS
Functional Area: Not Applicable
Role/Responsibilies: Hiring For IT Head
Contact Details:
Company Name: The MuthootLocation(s): Delhi, NCR