Be the point of contact: Develop outstanding customer service skills. Sit in on multiple simultaneous live chat sessions to provide exceptional customer service.
Answer inbound Calls. Provide basic troubleshooting on a variety of products and services.
Qualifications
Our most successful candidates will have
A High School diploma or GED
Excellent verbal and written communication skills; proficient reading skills
Multi-tasking skills, showcased through the use of several applications (experience working with CRM applications preferred)
Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience
Proven customer service skills
Job Classification
Industry: IT Services & Consulting Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: Voice Role: Voice Employement Type: Full time
Education
Under Graduation: Diploma in Mechanical Post Graduation: Post Graduation Not Required