Robotic Process Automation - Technical Project
- Hinduja Global
- 9 - 14 years
- Bengaluru
- 5 years ago
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Job Description
- We re looking for a self-motivated Robotic Process Automation (RPA) - Technical Project Manager to join our Robotic Process Automation (RPA) team.
- We have a relentless focus on driving results for our customers and enabling them to invest more into their customer care experience.
- The RPA Project Manager will be a critical part of our growing business where we are continually striving to automate our customer operations.
- This individual will be interfacing with stakeholders throughout the enterprise to help drive the adoption of the RPA.
- The RPA Technical Project Manager will be responsible for analyzing leading as well as guiding the Business teams, RPA development teams, cross functional and project sponsors/PMO teams
Responsibilities
- Set-up and Manage the Robotic Process Automation CoE (Center of Excellence)
- Manage the complete SDLC (Initiation, Discovery to Production Support), migration, upgrades of RPA projects
- Lead the team of Solution Designers, Technical Leads, Developers, Testers working from different geo locations to deliver automations seamlessly
- Perform project/automation scope, effort, budget estimates and prepare project plan with resource requirements/scheduling
- Very good experience of Automation Anywhere (A2019) products, versions, licensing, deployment models, infrastructure and complete SDLC of automation
- Experience in Assessing the suitability of potential processes for RPA and ROI/Benefit calculations
- Lead Discovery, Development, Migration and Support teams
- Manage client relationship and identify manage risks and avoid escalations
- Track the project closely to meet the agreed quality deliverables on time
- Coordinate the cross functional teams, project sponsors, PMO teams to remove all sorts of impediments for successful delivery
- Prepare, publish and run Weekly Status Reports, Monthly Status Reports, Dashboards, Governance and Steering committed and other project meetings
- Define SLAs, KPIs, RoIs and Governance in coordination with client and to track them
- Responsible for overall success and growth of relationship
- Mentor team to adher to best practices and documentation in coding, designing, configuration, deployment phases
- Able to juggle between project tasks based on priorities and lead teams working at multiple geo locations
Qualifications
- Bachelor s degree or higher in Computer Science or related degree---preferred
- Overall project management experience for software IT development projects for 9+ years
- Managed small to medium size project teams operating from different geo locations
- Proven experience as Technical Project Manager for Automation Anywhere Development, Production Support, Migration and Upgrade projects for 4+ years
- Automation Anywhere or any other RPA products (UiPath, Blue Prism) certifications
- Excellent communication skills, including ability to write concise Project Plans and present ideas.
- Demonstrated ability to work with international teams supporting automation development
- Experience and working knowledge in programming languages i.e. .Net, APIs, SQL, Python; Domain like Healthcare, Banking, financial; Functional Areas like Accounts, HR, Payroll projects
- Exceptional analytical, conceptual, and problem-solving abilities.
Additional Qualifications
- Working experience in Automation Anywhere A2019 or any other leading RPA tools
- Experience with Cloud Platforms and Services such as AWS, GCP, Azure, etc.,
- Experience in Intelligent Automation AI/ML, Chat bots, NLP in 1 project
- Certifications in PMP, Scrum Master, Lean Six Sigma Green Belt, AA, UiPath, Blue Prism.
Job Classification
Industry: BPO / Call CentreFunctional Area: IT Software - Application Programming, Maintenance, Role Category: Project ManagementRole: Project ManagementEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any SpecializationDoctorate: Any Doctorate in Any SpecializationContact Details:
Company: Hinduja GlobalLocation(s): Bengaluru+ View Contact
Keyskills: Automation PMP Payroll Production support Coding Project management Scrum SDLC SQL Python
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Hinduja Global
Hinduja Global Solutions Limited Hinduja Global Solutions Limited Hinduja Global Solutions (HGS), part of the multi-billion dollar conglomerate Hinduja Group, has been offering Business Process Management (BPM) solutions for more than four decades. A leader in customer experience management, HG...
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