Job Description
CANDIDATES WITH IMMEDIATE JOINING TO MAXIMUM 7 DAYS, MINIMUM 2 YEARS OF RELEVANT EXPERIENCE, FLUENT ENGLISH COMMUNICATION SKILLS ARE ONLY PREFERRED.
MINIMUM 3 YEARS GRADUATION IS REQUIRED.
DRIVE SCHEDULED ON TUESDAY AND THURSDAY.
Designation:
Executive/Senior Executive - Customer Experience
Team:
Operations (Chat/Email/Inbound)
Location:
Gurugram (Currently work from home)
Number of open positions:
30
Roles and Responsibilities
- Handle and resolve customer complaints and ensure that they are heard and are engaged with our brand
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information to customers
- Process orders, forms, applications and requests
- Organise workflow to meet customer time frames and take ownership and accountability
- Direct requests and unresolved issues to the designated resources
- Manage customers' accounts and keep records of customer interactions and transactions along with the details of inquiries, comments, complaints and the action taken
- Communicate, coordinate and work collaboratively with internal departments
- Follow up on customer interactions and provide feedback on the efficiency of the customer service process
Desired Candidate Profile
- Graduation with at least 2-3 years of relevant work experience in handling customer service operations
- Excellent verbal and written communications skills with the ability to work confidently
- Ability to think logically and multitask along with good problem-solving skills
AKSHAY KUMAR GUPTA
ak***y@hu********e.com
Job Classification
Industry: BPO / Call Centre
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization
Post Graduation: M.Tech in Electronics/Telecommunication, PG Diploma in Electronics, MS/M.Sc(Science) in Electronics & Embedded Technology, Electronics
Doctorate: Doctorate Not Required
Contact Details:
Company: HUNTINGCUBE RECRUITMENT SOLUTIONS PRIVATE LIMITED
Location(s): Noida, Gurugram
Keyskills:
English
Email
Customer Experience
English Writing
Customer Service
Inbound