Technical Associate - Service Desk
- Genpact India
- 3 to 5 Yrs
- Bengaluru
- 5 years ago
- Email to a friend
- Report this job
Job Description
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey Are you the one we are looking for
Inviting applications for the role of Technical Associate, IT Service Desk User Access Management
Responsibilities- L1/L2 of experience in User & Access Management Role.
- Administration of Microsoft Windows Server and AD environment.
- Experience on configuring and troubleshooting Group Policies.
- Ability to fix all windows related issues. (i.e. Patching, Domain, Software)
- Working experience on PowerShell, DNS and DHCP.
- Ensure the 24/7/365 availability of all systems, applications, and infrastructure.
- Understanding of IT processes and procedures and willingness to follow them.
- Provisioning, De-provisioning & maintaining Active Directory user accounts on multiple domains
- Provisioning and maintaining Active directory security Groups
- Provisioning, De-provisioning & maintaining service accounts
- Provision and De-Provision Email accounts on O365 & troubleshoot if email and AD accounts are not in Sync
- Manage and implement active directory standards including object name, object creation (import/export functions) and all group policy design
- Provide advanced Active directory troubleshooting skills with tools such as PowerShell.
- Develop documentation to assist self-guided issue resolution procedures for service desk personal to include checklists procedures.
- Run reports via Active Directory
- Ability to speak to a non-technical audience about technical problem
- Knowledge and experience of customer service practices
- Willing to work in rotational shifts as per customer requirement
- Graduate in any stream.
- Familiar with ITIL and ITSM processes.
- Solid understanding and hands-on experience in User Access Management
- Familiarity with Service Now.
- Ability to multi-task, manage time and follow through with assignments
- Should be adherent to process defined workflows
Customer management, Team management, Good Interpersonal and Communication skills, Detail Oriented, Problem solving and Analytical ability, Reasoning skills, Work Under Stress in multiple time zones
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: IT Operations / EDP / MISFunctional Area: Not ApplicableRole/Responsibilies: Technical Associate - Service DeskContact Details:
Company: Genpact IndiaLocation(s): Bengaluru
Similar positions
Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in