Operator - Tele Collection - Mumbai - HOME @ home credit

Job Responsibilities:

• Calling to the customers to remind their due date of installment.
• Reminder calls to delinquent customers who failed to make the EMI payment.
• Explain the consequences to customer of not paying on time.
• Provide the options of payment channels for making the payment.
• Fix appointment for the field collections team if customer asks for collecting payment from home.
• Follow up with the customers till the payment is received.
• Ensure that all details of the calls update on collections is updated on the system as per the process.

Desired Profile:

• Class 12th pass with 6 months of experience in any domain
• Graduate fresher can also apply
• Clear communication with good convincing skills
• Should have basic computer knowledge.
• Typing speed of at least 15 words per minute
• Willing to work in shift