As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.
Required Technical and Professional Expertise Minimum of up to 2 years of experience in IT Industry Proficient to ensure customer issues are resolved in the most timely and effective manner possible Demonstrable ability to handle various tasks or projects with changing priorities. Experience to utilize available time efficiently in order to achieve effective and efficient results Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues. Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns. Ability to identify basic hardware parts and aware of basic hardware concepts Experience in user level familiarity with at least one e-mail client - Outlook, Notes etc. Questioning skills /probing skills, as relevant to the issue and level of the caller. Find opportunity and implement process improvements Ability to empathize and work with customers in real-time to resolve issues. Preferred Technical and Professional Expertise Ability to work well in a fast-paced environment Awareness of basic networking concepts and technologies Ability to meet a set of defined account agent productivity measurement Willingness to work in shifts as needed You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work Intuitive individual with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date technical knowledge by attending educational workshops, reviewing publications.
SALARY 35.5K-45.5K+OTHER PERKS &ALLOWANCES
FOR APPLY
CALL/WHTSAP @8882230***
REGARDS
KARTIK
Employement Category:
Employement Type: Freshers Industry: Full time Functional Area: ITES Role Category: IT Role/Responsibilies: Freshers Technical Support Associate
Contact Details:
Company: Ezee Placement Service Location(s): Bengaluru