Product Support Engineer
- Agile English India
- 1 - 5 Years
- Chennai
- 3 years ago
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Job Description
Key responsibilities:- Participate in daily stand-up meetings to assess the current status and plan the day's activities.
- Responsible for functional testing & non-functional testing.
- Responsible for defect reporting, coordinating with development team, defect tracking, and bug closure etc.
- Independently estimate, prioritize, execute manual test cases.
- Good understanding of systems and domain to be able to do a first level analysis of any support issue.
- Capability to analyze, update and release small change requests that are required by customer, field.
- Understanding of versioning, version control, patch releases.
- Receive incoming support tickets from clients, field staff and provide support by advising / directing people.
- Communication with diverse field personnel to gather information on the support requests.
- High degree of commitment towards work that will help ensure timely resolution of support tickets used.
Key skills:
- 1 - 4 years of related professional experience in Quality Assurance and product support.
- Bachelors degree or higher from an accredited university.
- Ability to write meaningful test cases, execute test cases and record results.
- Experience in an Agile software development environment preferred.
- Proven technical skills in SQL Server and APIs.
- Software installation and troubleshooting skills.
- Prioritize and manage several open issues at one time.
- Ensure all issues are properly logged/ documented and escalated internally.
- Good communication skills to be able to speak to customer, field personnel and explain the issues.
- Domain exposure to education or related large systems as well as experience in development / testing roles would be a plus.
- Strong data gathering and analytical skills
- Demonstrated ability to learn quickly, be a team player, and manage change effectively
- Ability to work with multiple teams to get the issues sorted out.
- Problem-solving skills, with a demonstrated ability to identify and solve issues quickly
Employement Category:
Employement Type: Full timeIndustry: Full time
Functional Area: IT
Role Category: IT
Role/Responsibilies: Product Support Engineer
Contact Details:
Company: Agile English IndiaLocation(s): Chennai
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Agile English India
Learnship GlobalEnglish is a global technology company that delivers products and services that remove the language and cultural barriers to give every global worker the ability to contribute and thrive in the connected 21st-century economy. We blend the latest technology innovations with research o...
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