Systems Analyst 3-Support
- Oracle
- 8 - 11 Years
- Bengaluru
- 3 years ago
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Job Description
Preferred Qualifications
Qualifications:
- 8+ years experience in providing systems/network administration for customers
- Good understanding of complete IT infrastructure and its supporting components.
- Advanced experience with multiple UNIX-based operating systems
- Good knowledge of networking, storage, security, virtualization, clustering and high availability concepts.
- Good Understanding around Network security, Firewall, Routing, Switching, VLAN, SDWAN.
- Good Understanding of Storage concepts RAID/SAN/NAS/ISCSI
- Implement and support high availability configuration of UNIX systems
- Analyze system performance, develop (shell and Perl scripting) system tools and utilities to simplify and support IT and business operations
- Plan, implement and manage systems initiatives with IT and customer teams
- Establish %26amp; maintain technical standards %26amp; server security policies
- Patch Solaris/HP-UX/Linux servers on scheduled basis
- In-depth knowledge of Oracle Servers and Storage.
- In depth experience managing Physical volumes, Logical volumes and Filesystems. Experience with one or more Volume Management software packages (LVM, VxVM, ZFS, etc.)
- Expertise in Clustering Technologies such as Veritas Cluster Service, MCSG %26amp; Redhat cluster
- Expert in Performance monitoring %26amp; Tuning
- Advanced level analytical and problem-solving abilities.
- Perform operational tasks to resolve all incidents / requests in a timely manner and within agreed SLA.
- Should be comfortable with 24*7 support in rotational shift.
- Excellent verbal and written communication skills
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.
Employement Category:
Employement Type: Full timeIndustry: Full time
Functional Area: IT
Role Category: IT
Role/Responsibilies: Systems Analyst 3-Support
Contact Details:
Company: OracleLocation(s): Bengaluru
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