Cloud Adoption Advisor
- SAP India
- 6 to 8 Yrs
- Bengaluru
- 5 years ago
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Job Description
Requisition ID: 288755
Work Area: Consulting and Professional Services
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it s the best-run businesses that make the world run better and improve people s lives.
SUMMARY
Customer Engagement & Experience (CE&X) is a dynamic entity within SAP s Customer Success Board Area. With SAP s growing subscription revenue and increasing number of customers on cloud-based contracts, and in alignment with the LACE methodology the need to ensure customers successfully find quick time to value, adopt the applications deeply, achieve the desired outcomes, and ultimately expand footprint with SAP as part of the renewal is critical.
The CE&X organization continues its transformation to deliver top notch customer engagement driving stellar customer experience at scale. The CE&X Success Centers have been created to assist in creating a world class customer experience with a focus on value realization through adoption and consumption. One of the Success Centers is the Intelligent Adoption & Consumption Center (IAC), with a key mission to work across the enterprise on how to drive intelligent, proactive, prescriptive, and scalable content to accelerate time to value in the way customers consume and adopt our solutions. In the area of Customer Experience (CX), we are responsible for Marketing, Commerce, Sales, Service and Customer Data Cloud.
THE ROLE
- As a CX Commerce Cloud Adoption Advisor, you are very experienced with E2E business processes, capabilities and best practices of the solution. You will need to discover and diagnose on customers adoption and consumption opportunities and provide actionable advice how to optimize and drive for better business value and outcomes.
- Focus on identifying and improving under adopted solutions, processes, functions
- Ensure Adoption Plays are recommended and executed consistently and efficiently
- Collaborate with both CX and Regional Stakeholders to ensure alignment
- Identify common patterns and needs and drive scale for better outreach (contents, activities, events)
- Drive continues improvement and follow a consistent approach across the centers
- Talk with business about business and understand how the customer measure success to be able to identify and advice on:
- Business outcome improvements the customer can expect
- Industry best-practices to map business requirements to E2E process, solution and product
- Innovations and solution capabilities from latest releases
- Simplifications and benefits from standard and seamless upgrades
- Change management and enablement needs
- Trusted advisor to customers, partners and colleagues across hierarchies and cultures
ROLE REQUIREMENTS
- University degree in computer science, comparable education or job experience
- Minimum 6+ years of professional work experience, including proven track of record
- Experience and business acumen in adoption and excellent understanding of main mechanisms behind
- Customer success mindset and strong customer focus
- Business process consulting and customer engagement experience (business capabilities and E2E processes)
- Ability to talk with the customer about business values and outcomes on equal footing
- Experienced with an additional CX solution is an asset
- Understanding of different SAP platform and integration technologies
- Ability to grow and excel in a complex environment, multiplier mindset, eager to learn
- Results driven and focused on creating new efficient approaches
- Fluent in English (in addition, Spanish or German is an asset)
- Excellent communications / presentation skills (oral, written)
- Exceptional interpersonal skills, emotional intelligence and team player, proactive networker
#SAPInsertHashtagHereCareers
#sap #customerexperience #customersuccess #sapcx #commerce #commercecloud #marketingcloud
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you re searching for a company that s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Ca*****************a@***.com or Ca*****************a@***.com , APJ: Ca********J@***.com , EMEA: Ca****s@***.com ).
Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations: Virtual - Global
Job Segment: Cloud, ERP, Consulting, Computer Science, SAP, Technology
Employement Category:
Employement Type: Full timeIndustry: Education / TrainingRole Category: Sales / BDFunctional Area: Not ApplicableRole/Responsibilies: Cloud Adoption AdvisorContact Details:
Company: SAP IndiaLocation(s): Bengaluru
SAP India
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device SAP empowers people and organizations to work together m...
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