Wipro is Hiring For Google HRO
- Wipro
- 2 - 5 years
- Hyderabad
- 5 years ago
- Email to a friend
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Job Description
Job description
Roles and Responsibilities:
- Candidate should have an excellent communication skills(both written & verbal)
- Quality/Team Management/Floor support/SME experience preferred
- Candidate should have experience in International customer service
Shifts-24*7
Experience-1.5-5 years
Job Location-Hyderabad
Perks and Benefits
Perks and Benefits:2 weekly offboth sided transportinterested candidates can share your resume at sm***********a@wi**o.com
Experience: Between 1.5-5 years of experience
Candidate with an experience in any of below vertical:-
1) Customer Service- (ITES/Aviation/Hospitality)
2) HR Helpdesk or Employee services,
3) Email/Chat/voice based support
Preferred:-
HR Domain
Proficiency in Google Suite (preferred) and/or MS Office, including Word and Excel
Education Qualification:
-Graduate (Tech/ Non Technical background)
* Technical profile (e.g BE/B.Tech) considered with operational background
Customer Orientation, Centricity and Communication
Exceptional customer service focus, including attention to detail and producing quality results
Strong communication with superior verbal and written skills. Experience in wiriting Emails & Chat is preferred
Ability to comprehend complex and variable Customer Queries
Ability to summarize the situation and be able to articulate the response on the Query received
Takes end-to-end Ownership and accountability of Customer Issues for resolution
Ability to gauge the Customer's sentiments & emotions
Problem Solving and Decision making
- Attention to detail
- Ability to unpack customer issue - Layer by layer
- Ability to navigate through unknown and look for solution
- Understand the root cause of the issue and ability to assess downstream impact to other processes
- Not hesitating to seek help, probing and going the extra mile to solve Googler issue
- Ability to do diagnostic work and process information logically
- Ability to make informed decisions (beyond structured setup ) in a timely manner with an understanding of the decision outcome
e.g- seeking support and additional information from other stakeholders and communicating the solution to requestors back Aptitude & Logical Reasoning
Ability to intrepret Customer's situation and connect the dots to the available resources & solution
Requires good analytical skills in order to validate complex & dynamic queries
Ability to prioritize & organize tasks
Ownership & accountability
- Ability to take end-to-end ownership of a task and see it through completion
- Manage multiple handoffs and information flow from diverse sources
- Demonstrate accurate application of logical and analytical reasoning towards performing while data processing
Job Classification
Industry: BPO / Call CentreFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: VoiceRole: VoiceEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: M.Tech in Any SpecializationDoctorate: Ph.D in MechanicalContact Details:
Company: WiproAddress: WIPRO HR SERVICES INDIA PVT LTD, HyderabadLocation(s): Hyderabad
Keyskills: Team Management Customer Service SME
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