- Requires 4-6 years relevant experience.
- Undergraduate degree or equivalent combination of education and work experience.
- Good verbal and written communication skills.
- Eager to learn and apply acquired knowledge.
- Investigates basic storage area network or network attached storage issues and provides resolution on simple standard systems and applications following standard incident, change request and problem management processes.
- Documents storage infrastructure inventory.
- Understands storage area network/network attached storage topology.
- Basic project management skills.
- ITIL foundation certification.
- Technical writing skills.
- EMC Storage Administration-VMAX / VNX / VNXe / XIO - EMC Storage Administration-XIO/Compellent - Various Storage management tools - Experience on industry leading IT Asset Management tools such as Service Now/Flexera/Remedy.
- Advanced knowledge on Excel, Access, other tools to create reports and Dashboards - Excellent verbal and written communication skills with emphasis on customer service, including experience handling challenging situations - Detail oriented, customer oriented, result delivery oriented, analytic thinking - Performs incident management and change management execution.
- Creates and manages capacity and trending reports of system operations.
Job Segment: Systems Analyst, Consulting, Project Manager, Technical Writer, System Administrator, Technology

Keyskills: IT services Automation Change management Technical writing Consulting System integration Incident management Customer service EMC storage Remedy
The Company NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market...