Quality Analyst @ DreamNurture

Job Description

Dear Candidate,

Greetings of the day!

We are Hiring for Quality Analyst

To assist with the HR induction process for each new Training batch

Ensure that Trainer(s) remains available through the Training process/period for each batch

To manage Training attendance, break and shift timings

Conduct TNAs for the shop floor and accordingly discharge Training Sessions per requirement

Implement Up-skill sessions for the shop floor and help improve agent skills incrementally

Implement PKT workshops for the shop floor and help improve process efficiency/performance

Location

Mahape

Requirement

Good Communication Skills (8/10 or above)

Candidate should drive Quality Initiatives in order to increase the Process Quality Scores and Overall floor agent skills and telephone etiquettes

Candidate should be well versed with MS Office [especially MS Excel]

Candidate should be involved in Analysis & Problem Solving (Innovative Thinking)

Attention to Detail

Feedback Analysis, Good Listening Skills & Excellent People Management & Relationship Skills

Excellent command on MS Excel/Advance Excel

Regards,
HR Team

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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