Head collections and recovery for a reputed NBFC at Hyderabad @ Visishta Consulting

Role Head collection and recovery process

Company Reputed NBFC

Location Hyderabad

Exp 12+yrs

Roles and Responsibilities
A hands-on approach to provide overall strategic direction, deliver business objectives and overall people management for the unit
Build collection process and policies from intake until recovery in line with industry best practices.
Overall responsibility for analyzing performance against targets, setting expectations for performance, and providing training, coaching, and feedback to drive productivity
Provide early warning, feedback to risk, operations, legal, analytics & business teams for improvement in collections and underwriting
Recovery agency management - Recruit and manage recovery agencies, set necessary targets, and ensure targeted resolution rates
Setting up robust fraud management and operations practices to reduce delinquency ratios
Assisting and participating in Internal and External audit reviews and also contributing to management responses
Manage and redress customer grievances
Set up a call center for Collections
Desired Candidate Profile
Work experience of 12+ years in Collections across Unsecured and/or Business Loans.
Experience in relevant lending products, collections systems, and collections processes
Should have good exposure in legal recourses.
Experience in scaling up and managing large teams mandatory
Analytics orientation for managing collections
Telugu speaking will be an advantage.

if you are having necessary experience as per the JD mentioned above share your resume to [Confidential Information] with present ctc expected ctc notice period

KSRRAO

VISISHTACONSULTING

ph 8008379***