Operations Team Leader
- Global India Manpower
- 4 to 8 Yrs
- Multi-City, India
- 3 years ago
- Email to a friend
- Report this job
Job Description
Greetings of the Day.
Dear Applicants We have an urgent Requirement for the "OPERATIONS TEAM LEADER PROFILE for the "INTERNATIONAL KPO."
Description of the process:-
Ownership with regards to filing various procedures and files with specific responsibilities for ensuring that overall policies, practices and/or regulations meet compliance requirement.
Roles/Tasks to be performed by the associate:-
Team Performance is a Team Leader's responsibility.
- Performance feedback session to be provided to agents.
- Primary focus on CPM/SLA.
- One to one relation building.
- Analyze various reports including process dashboards & team performance reports.
- Motivating associates through effective management, career development & implementation of reporting mechanism.
- Timely Submission of Operations Review
- Manage attendance and attendance incentive for the team.
- Attain SLA through effective management of the daily operations of the team.
- Conduct audits & share feedback with team members
Type of Process:-
Analytical And interaction with customer over the Phone
Skill Sets required in the candidate(Job requirement):-
- Prior Experience of managing a team of 10-15 FTEs (Preferable)
- Good reasoning and risk identification skills
- Leadership quality and organizational awareness
- sufficient computer knowledge (Office, basic database skills)
Educational Background:-
Graduate / Post Graduated
Work Experience:-4-8 Years of experience /Prior experience in BPO non-voice process
Shift Timing :- Any (Day/Night)
Location : NOIDA
NOTE:- Candidates must have excellent English communication skills and Analytical Skills.
Interested Can call on :- 9891446***
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Back Office Operations
Functional Area: Not Applicable
Role/Responsibilies: Operations Team Leader
Contact Details:
Company: Global India ManpowerLocation(s): Multi-City, India
Keyskills: operations team leader
Similar positions
Global India Manpower
Asia India Recruitment Solution is one of the leading consultancy for BPO/Kpo Industries. We give good and right candidate to every company according to requirment. we deal in BPO/KPO for Backend process, Blended Process as well as in Voice Process.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
