Assistant Manager - Marketing Automation
- Genpact India
- 3 to 5 Yrs
- Noida, Gurugram
- 5 years ago
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Job Description
AM, Marketing Automation Developer
In this role, you will use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the process
Responsibilities
- Respond to customer inquiries and problem escalations
- Review the reported content within agreed turnaround times and standards of quality
- Recognize trends and patterns and escalate issues outside the company policy to the global team
- Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment.
- Provide email support to troubleshoot and resolve issues experienced with client accounts and other technical issues.
- Maintain a thorough understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
Qualifications
Minimum qualifications
- Graduate/ college degree in media or communication (not journalism)
- Strong written & spoken English
Preferred qualifications
- Effective probing skills and analyzing / understanding skills
- Problem solving skills with customer centric approach
- Prior experience in Customer Support / Content Review
- Must be able to work on a flexible schedule (including weekend shift work)
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Assistant Manager - Marketing AutomationContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram+ View Contact
Fraud Alert to job seekers!
₹ 10 - 16 Lakh/Yr
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Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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