Lead Consultant, MS Office
- Genpact India
- 2 to 7 Yrs
- Noida, Gurugram
- 5 years ago
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Job Description
*Lead Consultant- MS Office
Function : Operations
Location: Gurgaon, India
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for
Inviting applications for the role of Lead Consultant - SharePoint
In this role, you would be primarily responsible for design and development of MS Office applications. We will work with business people to have a real time understanding of business problem and, craft the solution which really fits into client needs.
Responsibilities
- Applicants will perform Level 3 engineering support and incident management.
- Client s Productivity Tools team is a part of the Personal Productivity Organization.
- The team owns and supports several products within Microsoft 365 including Office Pro Plus, multiple add-ins for the MS Office Suite, Adobe Acrobat and MindManager.
- The Productivity Tools team is seeking a knowledgeable and experienced MS Office Operations Engineer to provide technical expertise & excellent support of our Microsoft 365 product Suite at a Level 3 skillset. This experience should include deep knowledge of Office ProPlus as well as troubleshooting COM add-ins across the Suite, Adobe Acrobat and MindManager.
- Interacting with clients on client s sites
- We will participate in Quality Improvement initiatives as the need arises
- Mentoring and coaching of graduate staff
- Knowledge of User documentation and creation of Administration/Support doc.
Qualifications
Minimum Educational Qualifications
- B. Tech/MCA/Equivalent
Qualifications we seek in you
- A strong background troubleshooting enterprise Windows, Mac (OSX), and iOS environments as well as the MS Office 365 applications that reside on those platforms.
- Evolving experience across Level 1 and Level 2 support roles preferably in the technology stack previously described.
- Ability to identify dependencies and integration of other applications and services (including Add-Ins) into the OS and Office Platform.
- Responsible for engineering and troubleshooting solutions for application KPI improvement across application and OS stack.
- Accountable for stability and performance of the OS and Microsoft Office Platform and related applications.
- Provides Subject Matter Expertise in the evolution of OS/M365 application framework developed for our internal customers. This SME work includes product selection, deployment, and security policies.
- Responsible for Incident and problem escalation and resolution for OS and M365 platforms.
- Leads OS/M365 application security and vulnerability remediations.
- Helps to define and manage service metrics and reports (e.g., incident reporting, user satisfaction, costs).
- Experience with Agile methodologies is a plus.
- Ability to work well independently as well as part of a virtual, geographically dispersed team bringing a sense of urgency to the tasks at hand.
- Effectively handle difficult and stressful situations with poise, tact and patience, while demonstrating a sense of urgency.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, client focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Lead Consultant, MS OfficeContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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