PNB MetLife hiring Assistant Manager
- MetLife
- 5 to 9 Yrs
- Mumbai
- 3 years ago
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Job Description
Context & Role:
The resource will support team strategy - works across digital, technology, marketing, and customer experience to develop, plan and manage innovation projects and interventions
Supports and facilitates ideation, discovery, and proof of concept processes. Identifies trends in the banking and financial services industry that could impact the organization's success
Analyse data, prepared scorecards, dashboards and reports for team to measure volume, adoption, ongoing volume, customer behaviour and the customer journey across the platform
Key Responsibilities:
Supports implementation of digital and innovation projects. Develop business cases for digital & service improvement initiatives
Works with cross-functional teams to define requirements for digital solutions
Tracks and report on progress, risks, issues, and metrics Interfaces with stakeholders and executives on project requirements, project status and conflict resolution
Analyses data, prepared scorecards, dashboards and reports for team to measure volume, adoption, customer behavior and the customer journey across the platform.
Provides weekly and monthly analysis and reporting and executive management reporting
Drive & evangelise campaigns related to innovations across branches & operations team to increase platform adoption
Works with the insights team to identify and track metrics around digital performance and identify opportunities for improvement. Presents findings and recommendations
Manages idea generation platform(increasing reach and adoption including driving campaigns)
Measures of Performance:
Project success quality & timeline adherence
Team-oriented with ability to interact professionally and effectively in a team environment
Delivery within agreed timelines & quality of closure
Taking ownership of end-to-end closures of task
Knowledge and skills required:
Understanding / knowledge of digital platforms like mobile applications, customer journeys, UI, UX and automation
Knowledge and experience on working with technologies like AI, machine learning, IOT, RPA-robotics will be an added advantage
Proven ability to evaluate business needs and quickly identify technical solutions to solve business problems utilising appropriate product or service technologies
Excellent analytical, oral and written communication, organisational and presentational skills to all levels
The ability to work on multiple concurrent projects with short timescales
Insurance, IT and Operations domain knowledge
Project Management skills
Expert user of MS Office toolset (Word, Excel & PowerPoint)
Key Attributes: Professional and positive approach; Diligent with attention to detail; Ability to cope under pressure ; Collaborates well ; Dynamic and vigorous ; Self-motivated & self-sufficient; Effective communicator; Team player and able to work on own initiative ; Assertive, adaptable and creative ; Analytic ability
Desired qualifications and experience:
- Graduate
- Good to Have - Diploma/Certifications in Digital platforms, Digital Marketing or New Age Technologies (AI, ML, IOT or RPA)
- Min 5-8 years experience in BSFI / Life Insurance
Employement Category:
Employement Type: Full timeIndustry: Insurance
Role Category: Product Management
Functional Area: Not Applicable
Role/Responsibilies: PNB MetLife hiring Assistant Manager
Contact Details:
Company: Pnb Metlife IndiaLocation(s): Mumbai
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PNB MetLife India Insurance Company Limited (PNB MetLife) is one of the leading life insurance companies in India. PNB MetLife has as its shareholders MetLife International Holdings LLC (MIHL), Punjab National Bank Limited (PNB), Jammu & Kashmir Bank Limited (JKB), M. Pallonji and Company ...
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