Quality Assurance Executive @ Fast And Direct

Home > Customer Service

Quality Assurance Executive

Fast And Direct
0 - 1 Years
Mumbai
3 years ago
Email to a friend
Report this job

Job Description

Quality Assurance Executive (Domestic)
To manage transaction quality profile for a customer service / sales process for our domestic client
To conduct audits as per defined guideline and sampling for transaction monitoring
To ensure 100% closure of feedbacks
To create and publish regular audit reports with management and clients (daily, weekly, monthly)
To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls

Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook)
Should have excellent communication skills (written and spoken)
Preferred to have six sigma knowledge and understanding of basic QC tools
Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis

Employement Category:

Employement Type: Full time
Industry: Full time
Functional Area: ITES
Role Category: Customer Service
Role/Responsibilies: Quality Assurance Executive

Contact Details:

Company: Fast And Direct
Location(s): Mumbai

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ Not Specified

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Fast And Direct

Quality Assurance Executive @ Fast And Direct

Home > Customer Service