Technical Support - Voice (Night shift) @ Sitel

Job Description

***Applicant should be currently staying in Chennai or ready to relocate to Chennai, if offered, should have proper Broadband connection willing to WFH / WFO.

If WFO, Door step Pick-up & Drop will be provided***

Work Location: SITEL INDIA Ramanujam IT Park, Hardy towers, 1st Floor, C block, Rajiv Gandhi salai, OMR road, Taramani, Chennai 600113.

Landmark : Opposite to Thiruvanmiyur railway station.

Working Days : 5 Days a week

Shift timings : Totally Rotational Night shifts

Week offs : Any 2 days

NOTE: The mode of Interview Will be VIRTUAL ONLY. we are looking for Immediate Joiners.

Desired Technical Skills & Knowledge:

• Knowledge of Antivirus Software ( Navigation and settings)
• Navigation inside an operating system, installation and uninstallation of drivers, software and system configuration.
• Knowledge on home networking devices like Router, Modem, internet connection, LAN and WAN

Roles and Responsibilities:

• Passionately provide L1-L2 call technical support to the company's customers and business partners.
• You will strive to understand perfectly what the client needs, gather all relevant information from them and resolve the issue.
• Resolve clients' complaints by performing activities such as removal of virus, fixing internet and firewall issues.
• Be committed for our customers and share our dedication in striving to deliver world class technical & customer support and first call resolution.
• Provide follow-up customer contact to ensure satisfactory resolution of incidents.
• Co-operate with other members of the technical support team, sales team and other departments.
• Identify and escalate priority issues per Client specifications.
• Accurately process and record call transactions using a computer and designated tracking software.
• Offer alternative solutions where appropriate with the objective of retaining customers and clients business.
• Organize ideas and communicate oral messages appropriate to listeners and situations.
• Follow up and make scheduled call backs to customers where necessary.
• Stay current with system information, changes and updates.

Desired Candidate Profile:

• Minimum 6 months to 1 year of Experience in voice support. Preferable with US, UK and Australian Customers
• Freshers with good command over the English language (Written and verbal communication) can also apply.
• Arts & Science and Engineer Graduates may apply for this role. (Passed out from 2017)
• Computer Science Background Graduates will be an Added advantage.
• However, 2021 Graduates may also apply for this role If S/he have finished their final Semesters.
• The candidate has to be present in CHENNAI ONLY.

Desired Technical Skills & Knowledge:

• Knowledge of Antivirus Software ( Navigation and settings)
• Navigation inside an operating system, installation and uninstallation of drivers, software and system configuration.
• Knowledge on home networking devices like Router, Modem, internet connection, LAN and WAN

Perks and Benefits:

• Attractive incentives and other employee benefits (Exclusive of CTC )
• Door step Pick-up & Drop will be provided
• During Covid situation: Desktop shall be provided and starting from interview everything is on Virtual mode. (within Chennai ONLY)
• CTC 3.15 Lacs 3.40 Lacs PA.
• Besides Salary Rs. 750/- Shall be provided during WFH.

HOW TO APPLY ?

Kindly Contact Farheen Nawaz M - 8925062*** (Please reach from 10.00 am to 1.00 pm only. Kindly Do not Call on Weekends). This call Shall be Considered as your First Level of Screening.

ALL THE BEST !

Regards,

Farheen Nawaz M

Recruiter - Sitel Chennai.

Job Classification

Industry: BPO / Call Centre
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Training
Role: Training
Employement Type: Freshers

Education

Under Graduation: BCA in Any Specialization, B.Ed in Any Specialization, B.Tech/B.E. in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: Sitel India
Address: 501, WING A and B1,FIFTH FLOOR,BOOMERANG BUILDING,, CHANDIVALI FARM ROAD,ANDHERI EAST, MUMBAI, Maharashtra, India
Location(s): Chennai

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Keyskills:   Technical Support Troubleshooting Voice Support Communication Skills Customer Support Sales Australian Calling Operating System Installation Customer Retention Antivirus Operating Systems