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Customer service Representative (USA Client) @ Randstad

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 Customer service Representative (USA Client)

Job Description

We have an urgent job opening for our client for Bangalore.


Personal Skills Required-


Must have good experience to handle USA client through calls/ Mails.

Must be flexible for work from Office.

Must have excellent communications skills.

Goal Oriented.


If interested please share updated resume on po****m@ra*****d.co.in


Total Experience-

Relevant Experience-

Current CTC-

Expected CTC-

Notice Period-

Current Location-

Are you willing to work from office (Kudlu, Bangalore)

Roles and Responsibilities Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.

  • Ensure phone calls are redirected accordingly
  • Able to multi task
  • Provide daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner. Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
  • Log incoming Technical Support Calls per existing standards.
  • Work as a member/leader of special or on-going projects that are important to area/process improvement.
  • Use appropriate judgment in upward communication regarding department or employee concerns.
  • Responsible for quote coordination.
  • Organizes, and provides assistance to the technical support team in delivering training classes or lunch-n-learns for dealers, end users, and distributors. Continues to monitor customer needs and suggests training classes as appropriate.
  • Inform customers of changes in the industry or enhancements to our products; assist dealers/distributors and how to market new products to meet customer needs.
  • Partner with Sales Team on identifying opportunity and strategies for increasing sales opportunity.
  • Employ diplomacy and tact in interactions with sales representatives and customers to perpetuate the mission of developing life long relationships with clients.
  • Promote company values both internally and externally.
  • Develop and execute the delivery of communications to all internal and external stakeholders regarding customer issues. (i.e. sales, management, manufacturing, technical support)
  • Document all customer feedback and publish findings for review with sales team and management team to improve product offering, pricing packages or promotional activity.
  • Call customers, when necessary, to advise shipment delay and/or information to process orders.
  • Provide timely and accurate information to incoming customer order status and product knowledge requests.
  • Process customer orders/changes according to established department policies and procedures.
  • Initiate orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.)
  • Initiate file maintenance for corrections to computers customer file
  • Provide timely feedback to the company regarding service failures or customer concerns.
  • Demonstrated negotiation skills and ability to work as a team member and cross-functionally in support of the sales effort.
  • Demonstrated competence in dealing with a large number of phone calls.
  • Demonstrated ability to write procedures and revise processes.
  • Other duties as required

Qualification/Requirements:

  • Proven leadership experience
  • Ability to develop and motivate a team
  • Ability to communicate effectively to a variety of audiences
  • Ability to provide and support a vision and direction
  • Worked in a similar capable position for 5 years or more

Special part of this job:

The hours will be USA hours 8 Am 5 PM (EST) Mon. Friday

Clear American English and easy to understand (talking mostly to USA customers)

Job Classification

Industry: Industrial Automation
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Not mentioned
Role: Not mentioned
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: Randstad India
Address: Kudlu, Bangalore
Location(s): Bengaluru

+ View Contact

Keyskills:   Team Management Customer Relationship Customer Service USA Problem Resolution Technical Support Client Servicing Inside Sales Process Improvement Sales Management Training Delivery American English

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₹ 3,50,000 - 4,50,000 P.A

Randstad

Our Client enables communications service providers to capture the full value of connectivity. The company's portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create...

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