Manager / Assistant Manager / Team Leader
- CXC Infotech
- 5 - 8 years
- Noida, Gurugram
- 3 years ago
- Email to a friend
- Report this job
Job Description
JOB DESCRIPTION FOR TEAM LEADER
Eligibility: -
- Graduate in any stream
- Should have at least 5 years of experience in the US Health care industry (Claims Adjudication) and working knowledge in claim processing.
- Good communication and verbal skills
- Should be a Team Lead/SME on paper. Acting Team Leads can also apply.
- Exposure to handle capacity fluctuations (both up and down) and controlling attrition.
- Possess Strong Leadership skills & Problem-solving skills
- Good Analytical Skills & People Management Skills
Job Profile: -
- Inspiring each and every team member to perform and produce their best in quality.
- Organizing training sessions to improve the performance of C.B.A.
- Listen to team members feedback and resolve any issues or conflicts
- Ensure timely auditing.
- Monitor team performance and report on metrics.
- Help the manager in managing the team and attrition.
- Set clear team goals and KPIs.
- Good interpersonal skills.
- Ability to deliver on targets
- Meet his/her own production targets assigned by the Management.
- Keep the Standard Operating Procedures updated and establish due control mechanisms.
Skill set: -
- Should have good claim's process knowledge.
- Sound knowledge of MS excel.
- Good judgmental skills.
- HRA and Eflex domain knowledge will be added advantage for the candidate.
- Proven track record.
Miscellaneous:-
- This is a back-end process. No Voice profiles.
- Flexible to work with any shift timings.
- Residents of Noida / Ghaziabad / East Delhi preferred.
- Excellent command of spoken and written English is a must.
Please mention your expected CTC in your covering email or CV.
Please mail your CV to ca****s@cx*******k.com
Job Classification
Industry: BPO / Call CentreFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: CXC Infotech Pvt LtdAddress: H -70,4th Floor, Sector-63, NOIDA, Uttar Pradesh, India. ( Near Electronic City Metro Station)
Location(s): Noida, Gurugram
Keyskills: Feedback Analytical Skills Team Leading SME US Healthcare People Management Skills Claims Adjudication Leadership Skills Team Performance Interpersonal Skills
CXC Infotech
https://www.cxcsolutions.com/ CXC Infotech Pvt. Ltd The Leader In Health Benefits Administration Solutions At CXC Solutions we are committed to providing innovative solutions to benefits administrators in the areas of compliance, healthcare payments, and claims...
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