Assistant Vice President- Account Management
- Medi Assist
- 9 - 14 years
- Mumbai
- 3 years ago
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Job Description
Roles and Responsibilities
Requirement: Assistant Vice President- Account Management- Bangalore
THE COMPANY:
Medi Assist aims to deliver informed healthcare decisions to a billion lives connected by our technology, partnerships and human touch
Explore more:www.mediassist.in
Please refer Job Description-
Financial & Cost-Control Management:
1. The candidate will ensure that revenue goals are met and healthcare services are administered as and when required
2. The candidate will also be held responsible to ensure Loss control management wrt to the accounts
3. Will be responsible for constantly reviewing and understanding customer contracts through risk management activities including assurance of SLA reviews on a regular basis, assurance of claim accuracy and ensuring all escalations from the members are addressed
4. Ensuring claims accuracy payment and administrative policies, rate maximization through ongoing benefit analysis and adherence to requirements of the accounts legal and regulatory environment.
5. Develops and maintains contract compliance tool(s) for periodic assessment of company performance to customer requirements (including performance standards, etc.).
Customer Interaction and Service Delivery:
1. Will be responsible for overall CSAT for all accounts in the assigned region.
2. Develop and maintain a strong relationship with all key stakeholders for each customer.
3. Mentors and helps the account management team handle and resolve escalations raised by members.
4. Develops strong relationships with key departments within the organization to ensure smooth flow of your goals.
5. Maintains good relations with key customer stakeholders which can in turn lead to annual account retention and growth.
6. Ensures timely delivery of customer facing services by coordinating with teams internally.
7. Works closely with the claims and provider teams to resolve escalated issues in services.
Gauging New Opportunities:
1. Work closely with peers from the account management team to understand the current gaps and how services can be made better.
2. Closely monitoring competition and seeking opportunities that are missed which can help while onboarding new customers - this can be for business renewals, negotiating rates and renewing policies.
3. Speak to the customer on a regular basis to understand the product requirements and how we can bridge these gaps.
4. Work closely with the partnerships & marketing team in building solutions for newer customers.
5. Works towards gaining in depth knowledge of the companys products and services.
Team Management:
1. Helps teams grow their inter-personal skills as well soft skills that can lead to better achievement of business goals.
2. Mentor the team members on best practices and processes that can be followed to understand the current scenarios better and pave a way for them.
3. Help them become more proactive and passionate about their goals by encouraging, motivating and recognizing them on a regular basis.
Desired Candidate Profile
- The successful candidate must be an experienced relationship developer with a keen entrepreneurial spirit, who can passionately embody Medi Assists vision.
- We, at Medi Assist, are seeking a seasoned professional who knows the ins and outs of the insurance/TPA industry and is willing to take our business to the next level. Has the capability to drive newer markets and ensure that our customers above all are happy and delighted with what we have to offer.
- Must be energetic, convincing and confident with an ability to earn and retain a seat at the table while effectively facilitating forward-thinking discussions with key leaders of our organisation as well as customers.
- Has hands-on experience in planning and process setting while ensuring that the team's core focus remains on customer objectives. A strong, ambitious ability to push the company towards a higher degree of achievement and has the innate ability of communicating optimism and trust to team members.
1. Demonstrates creative, cost-effective solutions to situations associated with a rapidly changing industry
2. Defines and communicates a long-term vision and strategy to achieve desired outcomes.
3. Generates excitement about the organization and people to strive for excellence.
- Improvises when things break down or go wrong. Displays focus and patience in the midst of ambiguity resulting from change.
4. Provides feedback to others in productive, non-judgmental fashion. Gains respect from others and has credibility and vision.
Experience
1. 12+ years of experience in the healthcare/insurance/TPA industry with a background in account management or sales
2. 8+ years of experience managing a team
Job Classification
Industry: InsuranceFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Senior Management
Role: Senior Management
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
Company: Medi Assist Insurance TPA Pvt. LtdLocation(s): Mumbai
Website: http://medibuddy.careersitemanager.com
Keyskills: TPA Insurance Broking Key Account Management Policy servicing Claims Settlement General Insurance Mediclaim Claims adjudication Client Servicing Account Management GPA C-SAT Client success GMC Health Insurance
Medi Assist
Medi Assist is a third-party administrator (TPA) which provides a range of wellness programs and value-added services to corporate employees and individuals. It offers health benefits administration services including cashless claims management, reimbursements, pharmacy benefits. Medi Assist sends a...
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