Management Trainee - VIP Support
- Genpact India
- 0 Yrs
- Noida, Gurugram
- 5 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Management Trainee - VIP Support
Responsibilities- Must have extensive VIP & Executives level support experience. Responding to customer questions regarding operation and malfunctions
- The team member will have daily tag-ups with executive personnel and will perform general IT maintenance tasks
- Resolving moderate to sophisticated problems immediately; if needed, IT issues to be coordinated with higher level support staff with the team member owning and supervising the issues through resolution.
- Genpact recommend hardware and software solutions, including new product acquisitions and upgrades.
- May conduct training programs crafted to educate organization s computer users about basic and specialized applications.
- Must be capable of supporting Windows 7& 10, MS Office 2010/2013/2016/365, Skype for Business, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair.
- Manage IT issues related to the cabin setups for VIPs
- Handle issues related to hardware like printers, mobile devices, client visits and ensure the IT setup is enabled, Video conferences
- Minimum of a Bachelor's degree/Graduate
- Familiar with ITIL and ITSM processes.
- Familiarity with Service Now.
- Ability to multi-task, manage time and follow through with assignments.
- Must have experience in supporting VIP/Critical customers
- Proven work experience as a team leader or supervisor
- In-depth knowledge of performance metrics
- Good PC skills, especially MS Excel
Employement Category:
Employement Type: InternshipIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Management Trainee - VIP SupportContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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