Training Manager
- SmartER Consulting
- 6 to 10 Yrs
- Bengaluru
- 3 years ago
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Job Description
- Develop a department of well-trained, competent professionals who continuously improve the organization and themselves
- Conduct Train-the-Trainer sessions
- Responsible for selecting, training, developing and managing performance of training management staff; providing prompt and objective coaching and counseling and coordinating, planning and assigning work
- Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps
- Create and maintain training schedules
- Co-ordinate the maintenance and development of training workbooks and other training tools used by the organization
- Responsible for managing retention during training across New Hire batches
- Manage/create process SOPs and training refreshers
- Drive Quality Improvement initiatives to add value to the Process and customer
- Support administrative tasks
- Manage training MIS for classes and other related training work
- Should be able to contribute to process improvements and innovation in the training function
- Accountable for achieving individual and organizational training performance metrics
- Evaluate the results of learning courses
- Use performance reviews and skills gap analyses to identify training needs per department, team and individual
- Plan training programs based on business goals
- Oversee learning activities for NHT, OJT & 0-30days audience
- Streamlining key metrics - CSAT, Resolution Rate & Quality scores of BAU & New hire audience
Knowledge, Desired skill set required:
- Should be Train the trainer certified. Should have prior expertise in managing training deliverables
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions,
- conclusions or approaches to problems
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Working across teams that are outside direct circle of influence and collaborating effectively to arrive at solutions.
- Learning orientation & Drive for results
- Excellent communication and articulation
- Good at people management skills
- High level of proficiency in MS Word, Excel and Power Point
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Technical / Process Training
Functional Area: Not Applicable
Role/Responsibilies: Training Manager
Contact Details:
Company: SmarterLocation(s): Bengaluru
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₹ 6 - 8 Lakh/Yr
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