Support Associate
- SAP India
- 2 to 3 Yrs
- Bengaluru
- 5 years ago
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Job Description
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Graduate
Employment Type: Regular Full Time
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it s the best-run businesses that make the world run better and improve people s lives.
Developer Consultants
PURPOSE AND OBJECTIVES
SAP Customer Success is recognized for its world-class service and support offerings. With our highly motivated employees worldwide we offer comprehensive services for every aspect of customers' software implementation and operation.
The Center of Expertise (CoE) within SAP Customer Success provides the expertise in application and technology areas to deliver high-end services or project-based development to our MaxAttention, Active Attention and Enterprise Support customers.
Our methodology is to engage proactively with our customers and to live a long-term engagement build on trust and respect. Our work is based on a holistic understanding of our customers business and a strong relationship to jointly improve IT & business operations and safeguard their implementation projects. As customers are unique, we provide an individual high-quality services to them based on a value delivery approach.
EXPECTATIONS AND TASKS
As CoE Engineer at SAP, understand business processes and technical architecture of customer landscape and suggest SAP Best practices to IT managers and executives. You have the chance to design and optimize complex IT landscapes, on which our largest customers run their businesses. Your area of responsibility will extend to deep technology root cause analysis and introduction of best practices for operations at complex SAP solutions
You can grow fast in getting a top expert on new technologies and their root cause analysis and optimization secrets. You have to be a good team player as we act as a team also across the globally distributed Mission Control Centre s, but also you need the ability to drill down into technical issues and solve difficult problems.
As our customers are global players and communication with our colleagues all over the world is daily business, very good English language skills are necessary. To deliver our services globally to customers, travel of course, is part of the daily business.
WORK EXPERIENCE
Need to have 0-3 years of experience in the areas of JAVA, Python, SAP ABAP, HTML5, Any UI, HANA DB, PL/SQL areas. SAP Product Knowledge, Exposure to Latest technologies like AI, ML & IoT will be added advantage.
EDUCATION AND QUALIFICATIONS
- Bachelor s degree in engineering / Technology
- Strong analytical and logical skills
- Develop, test and maintain build system, CI/CD framework/tools
- Continuously looking for process optimization and innovation
- Ability to work independently and take ownership of assigned tasks
- Strong background in Linux/Unix Administration
- Excellent troubleshooting skills in a Linux environment
- Experience in Shell scripting. Working Understanding of (Python, Perl and/or Ruby) and Networking
- Experience with containerization technologies such as Docker, docker-compose in a production environment. Experience maintaining applications in virtualized environments
- Experience with automation/configuration management
- Understanding of web application servers
Bonus if you have experience with:
- Experience/knowledge of administering application servers, web servers and databases (Tomcat, Nginx)
- Experience of Server Monitoring, Installations, DevOps Build, Release and Continuous Integration tools and frameworks such as SVN, GIT, ANT, MVN, Puppet, Chef, Jenkins, Grafana etc.
- Experience working with scalable networking technologies such as Load Balancers/Firewalls and web standards (REST APIs, web security mechanisms)
- Exposure to cloud services Cloud Foundry/AWS or GCP
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you re searching for a company that s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Ca*****************a@***.com or Ca*****************a@***.com , APJ: Ca********J@***.com , EMEA: Ca****s@***.com ).
Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:
Job Segment: Engineer, ERP, SAP, Implementation Manager, Database, Engineering, Technology
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Employement Category:
Employement Type: Full timeIndustry: Education / TrainingRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Support AssociateContact Details:
Company: SAP IndiaLocation(s): Bengaluru
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