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Hiring For Voice process For top MNC @ Ignites Human Capital

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 Hiring For Voice process For top MNC

Job Description


We Are Hiring for INTERNATIONAL VOICE / Chat PROCESS.

Profile -: Associate / Senior Associate (Technical & customer Support)
Requirement -: Good Communication Skills
Exp required -: 1- 5 yrs

Age Criteria -: 18 -33 years
Shifts: Rotational
Location WFO( Current location should be Bangalore or who are willing to relocate to Bangalore immediately )
Benefits with us -: Unlimited Incentives + Travelling Allowances


Responsibilities and Duties

The primary responsibilities of a Customer Service specialist would be:

  • Handling escalations and complex queries.
  • Manage large amounts of incoming and outgoing calls
  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication

Key skills required:

  • Proven customer support experience or experience as a client service representative
  • Excellent communications skills
  • Ability to listen and active problem solving skills
  • Good interpersonal skills
  • Ability to handle pressure
  • Ability to multi-task, prioritize, and manage time effectively

Job Type: Full-time

Education:

  • Higher Secondary(12th Pass) / Any graduates

Language:

  • English (Required)

Interview Round:

HR

Versant / voice and accent

Operations

(Note: All the rounds are Held through telephonic)

EM*********i@ig****s.in

NOTE: - Please call Ashwini @ 7829426*** and schedule your telephonic interviews !!

!!!Thanks & Regards HR TEAM!!!


Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization, Graduation Not Required
Post Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Ignites Human Capital Services
Address: No, 665, 3rd floor TKS plaza, Jaynagar 5th Block, BANGALORE, Karnataka, India
Location(s): Chennai

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Keyskills:   Blended Process bpo Customer Relationship Customer Support US Shift customer care Voice Process Operations cso International BPO International Voice Process

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₹ 2,75,000 - 4,25,000 P.A

Ignites Human Capital

igNITES is an established, Owned and managed company, whose goal is to provide clients with the very best quality, value and service in human capital consulting.