Hiring For senior technical support officer () @ Ignites Human Capital

Job Description

We Are Hiring for IT SERVICE DESK / senior technical support engineer ( voice )

Profile -: Associate / Senior Associate (Technical & customer Support)
Requirement -: Good Communication Skills
Exp required -: 0- 6 years

Age Criteria -: 18 -35 years

Sal -5.5 L/A
Shifts: Rotational
Location WFH / WFO( Current location should be Bangalore or who are willing to relocate to Bangalore immediately )
Benefits with us -: Unlimited Incentives + Travelling Allowances

Responsibilities and Duties

The primary responsibilities of a Customer Service specialist would be:

• Handling escalations and complex queries.
• Manage large amounts of emails, chats & calls
• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication

Key skills required:

• Proven customer support experience or experience as a client service representative
• Excellent communications skills
• Ability to listen and active problem solving skills
• Good interpersonal skills
• Ability to handle pressure
• Ability to multi-task, prioritize, and manage time effectively

Job Type: Full-time

Education:

• Higher Secondary(12th Pass) / Any graduates

Language:

• English (Required)

Interview Round:

HR

Versant / voice and accent

Operations

(Note: All the rounds are Held through telephonic)

EM*********i@ig****s.in

NOTE: - Please call or whatsapp Huda @ 7795311*** / 7848820*** and schedule your telephonic interviews !!

!!!Thanks & Regards HR TEAM!!!

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Graduation Not Required, Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Ignites Human Capital Services
Address: No, 665, 3rd floor TKS plaza, Jaynagar 5th Block, BANGALORE, Karnataka, India
Location(s): Chennai

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Keyskills:   tech support TSO tsr international bpo IT Helpdesk International Call Center IT Service Desk Technical Helpdesk Technical Support Technical support associate IT Support Voice