Support Analyst - Pune - Ambit Software

Job Description

No. of positions:  1

Location: Pune Viman Nagar

Experience:  3-5 years

Education: BE/ ME/ MCA/ MSc.

Interested candidate may share the profiles on b.*****i@am**********e.com

Key Skills : Requirement gathering, Incident management, change request management, troubleshooting steps, Provide support to clients

Job Description:

• Requirement gathering from client side.
• Validate/Discuss clients requirement with internal developer team. (Wherever required)
• Co-ordinate with developer team to fulfill client requirement. (Wherever required)
• Ensure fulfillment of client requirements.
• Create local/UAT environment/platform.
• Test overall functionality of application on UAT environment.
• Take a permission from concerned person to deploy application on live environment.
• Provide initial training to client.
• Provide support to clients for down calls via telephone, e-mail, remote assistance (Wherever required)
• Incident management (Incident identification, incident categorization, incident prioritization, troubleshooting, closure of issue, follow-up, keeping track)
• Change request. (New request occurs from client, validate the request, discuss with concerned team, fulfill change request)
• Record keeping.
• Maintain inventory and troubleshooting steps.
• Preparation of Report.
• Follow-up with the client for down calls.
• Attend meeting with Senior team members/Clients.
• Co-ordination with internal teams whenever required

Essential knowledge required :

• Database (Microsoft SQL, MySQL)
• Basic knowledge of networking, manual testing, troubleshooting skills, communication skills, re-presentation skills, interaction skills.

Job Classification

Industry: IT-Software, Software Services
Functional Area: IT Software - Other,
Role Category: Programming & Design
Role: Programming & Design
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: mbit Software Private Limited
Address: 104,,The Chambers,Viman Nagar,Pune, , , PUNE, Maharashtra, India
Location(s): Pune

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Accounting / Finance Advertising / MR / PR / Events Agriculture / Dairy Animation / Multimedia Architecture / Interior Design Astrology Automobile / Auto Ancillaries / Auto Components Aviation / Airline / Aerospace / Aeronautical Banking / Financial Services / Broking BPO / Call Center / ITeS Brewery / Distillery Broadcasting Cement / Building Material Chemical / Petro / Plastic / Rubber / Glass Consumer Electronics / Appliances / Durables Courier / Transportation / Freight Defence / Government Education / Teaching / Training Electricals / Switchgears Engineering / Construction / Cement / Metals Environment / Waste Management Export / Import / Trading Facility Management Fertilizers / Pesticides FMCG / Foods / Beverage Food Processing Furnishings / Ceramics / Sanitaryware / Electricals Gems / Jewellery Gifts / Toys / Stationary Government / Departmental Heat Ventilation / Air Conditioning Hotel / Restaurant Industrial Design Industrial Products / Heavy Machinery Insurance Internet / E-Commerce IT - Hardware / Networking IT - Software / Services KPO / Research / Analytics Leather / Leather Products Legal / Courts Logistics / Courier / Transportation Management Consulting / Strategy Manufacturing / Production Matrimony / Matchmaking Media / Entertainment Medical / Healthcare / Hospital Merchant Navy Metal / Iron / Steel MFI - Micro Finance Military / Police / Arms Ammunition Mining / Quarrying NBFC-Non Banking Financial Services NGO / Social Work Office Equipment / Automation Not Mentioned Paint / Art / Sculpture / Craft Paper / Wood Personal Care / Beauty Pharma / Biotech / Clinical Research Politics Power / Energy / Oil / Gas / Petroleum Printing / Publishing / Packaging Quality Certification Real Estate / Property Recruitment Services / RPO Religion / Spirituality Retail Security / Detective Services Semiconductors / Electronics Shipping / Marine Telecom / ISP Textile / Garments / Fashion Travel / Tourism / Hotels / Airlines / Railways Unskilled Labor / Domestic Help Veterinary Science / Pet Care Sports / Fitness / Beauty

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Accounts / Finance / Tax / CS / Audit Agent / Agency Analytics & Business Intelligence Architecture / Interior Design Banking / Insurance Beauty / Fitness / Spa Services Content / Journalism Corporate Planning / Consulting CSR & Sustainability Engineering Design / R&D Export / Import / Merchandising Fashion / Garments / Merchandising Guards / Security Services Hotels / Restaurants HR / Administration / IR IT- Hardware / Telecom / Technical Staff / Support IT Software - Application Programming / Maintenance IT Software - Client Server IT Software - DBA / Datawarehousing IT Software - E-Commerce / Internet Technologies IT Software - Embedded /EDA /VLSI /ASIC /Chip Des. IT Software - ERP / CRM IT Software - Mainframe IT Software - Middleware IT Software - Mobile IT Software - Network Administration / Security IT Software - Other IT Software - QA & Testing IT Software - System Programming IT Software - Systems / EDP / MIS IT Software - Telecom Software ITES / BPO / KPO / Customer Service / Operations Legal Marketing / Advertising / MR / PR Pharma / Biotech / Healthcare / Medical / R&D Packaging Production / Maintenance / Quality Purchase / Logistics / Supply Chain Sales / BD Secretary / Front Office / Data Entry Self Employed / Consultants Shipping Site Engineering / Project Management Teaching / Education Top Management Ticketing / Travel / Airlines TV / Films / Production Web / Graphic Design / Visualiser Other Areas

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Keyskills:   Troubleshooting Skills Communication Skills MS SQL Networking Requirement Gathering UAT Manual Testing Incident Management Remote Assistance