Quality Analyst with Callcentre Experience @ Sobha

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Quality Analyst with Callcentre Experience

Sobha
4 - 9 years
Bengaluru
3 years ago
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Job Description

Job Description:

Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call centre quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overall Sobha Limited customer's experience.

Contact Person :Deepali

Contact Number :9880001***

Mail ID: De*********e@so**a.com

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Quality
Role: Quality
Employement Type: Full time

Education

Under Graduation: Graduation Not Required, Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Sobha Limited
Address: Sobha Limited, Regd and Corporate Office Sarjapur-Marthahalli Outer Ring Road (ORR) Devarabisanahalli, Bellandur Post Bangalore 560103
Location(s): Bengaluru

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Keyskills: QA Training Customer Service Quality Analysis Calling Inbound Call Center Quality Assurance

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Sobha

Sobha Limited Sobha Limited, a Rs. 27 billion company, is one of India's largest and only backward integrated real estate and contracting players in the country. Since inception in 1995, the company has always strived for benchmark quality, customer centric approach, robust engineering, high deg...

Quality Analyst with Callcentre Experience @ Sobha

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