Infrastructure Engineer @ Wells Fargo

It is an exciting time to be a part of Wells Fargos End Point Engineering team. This newly created position will help shape and transform the operations management tasks we provide to our desktop users and support teams as they interact with their customers. As a Systems Operations Engineer, you will be responsible for managing/supporting the corporate desktop solutions, help develop new, and improve existing tools that have direct impact on our customers ability to achieve their internal goals. Production support activities:

• Incident Management: Triage incidents, engage partner teams, provide status updates and facilitate business user communication.
• Problem Management: Ticket management for daily tasks and efforts that are brought to support attention. Root cause analysis.
• Systems Management: Perform necessary product updates as required, which will include server patching, hardware firmware updates, and software updates as needed for the OS or applications installed.
• Change Management: Identify forward schedule of change to applications and environments. Review post change implementation success / failures and create actions plans to remediate if required.
• Monitoring: Implementation of Alerts and Configuration - Customize alerting tools based on application specific thresholds. Enable business transaction monitoring.
• BCP Support: Documentation and coordination efforts to secure application resiliency prior to BCP event. Test execution during scheduled BCP events
• Capacity Management: Support capacity-planning initiatives and provide application information to capacity planning teams.
• Audit and Compliance support: Participate in audit activities and provide data to auditors on production environment variables.