Walk-in Drive for Trainers | Process Trainer |
- Telligent Suort
- 2 - 7 yrs
- Bengaluru
- 5 years ago
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Desired Candidate Profile
We hire smart and inTelligent people who can dive deep so were more interested in the areas that you do know instead of those you havent been exposed to yet.
We are looking for a person to join our team. We have various clients and projects, and you will be involved in coaching, training, managing agents in a fast-paced environment to work up to the best of their abilities and drive performance for our clients. The clients we support are on the cutting edge of various new technologies.
Walk In Date : 1st July- 5th July
Time :12:00 PM on-wards
Role Brief:
- Independently handle Soft Skills and Communications Coach training projects specifically for a Voice and Non-Voice Email based domain.
- Liaise with managers to determine training needs and schedule training sessions
- Must use Brain Based Learning techniques within classroom - Willing to teach, must be willing to learn
- Design effective training programs
- Conduct training sessions, workshops, one-on-one coaching etc
- Prepare educational material such as module summaries, videos etc Willing to teach, must be willing to learn
- Must have experience in developing curriculum and training modules from scratch.
- Analyze tickets based on Communication, Style, Grammar and Empathic Customer Service.
- Identify the Training needs of the agents.
- Provide feedback to enhance Agent Performance.
- Work closely with operations to assess floor needs
- When needed, being available to learn project specifics for multiple projects May require overtime
- Provide training on Grammar, Soft Skills & Empathy; to turn around the quality level of the agents.
- Suggest calibrations to ensure consistent scoring.
- Education : Graduate/ Post-Graduate
- Desired Experience : 3 to 6 Years
Desired Skills:
- Previous experience in training or coaching agents - Coaching agents can be one-on-one, mentoring, SME, or delivering updates to a group or team of people
- Excellent written and verbal communication skills
- Excellent knowledge of English communication articles, singular/plural, active/passive voice, punctuation etc
- Understanding of effective teaching methodologies and tools Willing to teach, must be willing to learn
- Willingness to keep abreast of new techniques in corporate teaching
- Proficient in MS Office (esp. PowerPoint, Excel); e-learning software is an asset Willing to teach, must be willing to learn
- Phenomenal communication, presentation and public speaking skills
- Flexible in schedule Must be okay to work nights
- Flexible in handling multiple task at once
- Able to write a WOW response for their project specific criterias - Personalization
- Able to write clear and concise sentences Grammar
- Has patience to teach others Understands the DISC Model
- Willingly will do tickets/Audits for the project they serve in monthly
- Experience in developing training modules and curriculum from scratch
- Good reasoning and analytical skills
- Comfortable walking around a training space to interact with agents
- Excellent Presentation, Feedback & Coaching skills
- Good computer knowledge
Contact Details:
Keyskills: process training coaching customer service soft skills operations business process outsourcing providing training Soft Skills Training Communication Skills Communication Coach communication trainer
Telligent Suort
TELLIGENT SUPPORT LLP Telligent Support has been pioneers in the gaming industry with over 15+ years of experience in providing business process outsourcing solutions and services to global customers. We ensure we take care of our employees and are treated with the highest standards as we believ...
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