Process Associate - Customer Service- Social
- Genpact India
- 2 to 4 Yrs
- Bengaluru
- 5 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for Inviting applications for the role of Process Associate, Technical/Customer ServiceIn this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement.
Responsibilities:- Worldwide support of clients social media presence, communities and blogs including moderation, engagement, listening and insight services
- Meet/Adhere to Contractual Metrics & Key Performance Indicators.
- Provide moderation services across all key global social channels Insights- social + product listening.
- Resources performing real-time listening and reactive or pro-active engagement
- Adheres to clients defined processes & procedures and company policies
- Freshers are eligible
- Any graduate degree or equivalent
- Good Command over English & Hindi, specially written
- Technical Knowledge
- Logical thinking & content creation
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: IT Operations / EDP / MISFunctional Area: Not ApplicableRole/Responsibilies: Process Associate - Customer Service- SocialContact Details:
Company: Genpact IndiaLocation(s): Bengaluru
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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