Specialist TCOM Guest Services.
- Klaus IT Solutions
- 0 to 1 Yr
- Bengaluru
- 5 years ago
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Job Description
1.Resolve Cases- Read guests reviews and identifyconcerns with the products purchasedonTarget.com. Analyze issues and document the cases on Sales Force appropriately.Calibrate case coding with peers and partners to enhance knowledge and maintain consistency in the process.
2.Provide a branded experience with every contact by engaging the guest vis TGS Chat platform in order to deepen the relationship and drive loyalty and sales.
3.Youll be empowered to make decisions and resolve guest concerns in a courteous, helpful manner by providing excellent guest service skills, strong work ethic and integrity.
4.Learn new technology and solve problems using all available resources and knowledge.
5.Youll need to adapt quickly to the changing needs of the business while displaying a positive attitude and professionalism in interactions both internally and externally.
6.Maintain department performance standards and goals related to performance and quality service and have a thorough understanding of policies and procedures to support compliance.
7.You will work in a multi-media environment and need to prioritize work accordingly.
About you:
Bachelors Degree or more.
Fresher or 1 year of previous customer service experience.
Ability to interact with guests, team members and internal business partners with a professional, friendly, and empathetic style
Excellent verbal and written communication skills, including listening and negotiating.
Experience dealing with escalated guest complaints
Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues
Strong technical skills, ability to work within multiple systems and high proficiency with Microsoft applications
** Should be ok for Rotational Shifts**
Employement Category:
Employement Type: Full timeIndustry: Telecom / ISPRole Category: Telecom Network Design / ManagementFunctional Area: Not ApplicableRole/Responsibilies: Specialist TCOM Guest Services.Contact Details:
Company: Klaus IT SolutionsLocation(s): Bengaluru
Klaus IT Solutions
Klaus IT Solutions Private Limited As a services and solutions provider, Klaus IT Solutions Pvt. Ltd. assists organizations meet their business challenges with the right technology solutions and talent, along with the entire gamut of other requirements involving the operational needs of an organ...
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