Sr.Associate Data Centre Operation
- Genpact India
- 2 to 7 Yrs
- Noida, Gurugram
- 5 years ago
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Job Description
*With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Sr.Associate Data Centre Operation
Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance over the phone, email or in person.
- Create/acknowledge, follow-up, escalate and resolve incidents/service requests as per Service Desk procedures within allocated timelines
- Ensure tickets are updated at all times until issues are resolved and communicate the progress to the end user client.
- Resource is required to work from Noida, India
- Resource should be open to work in US shift and open to shift rotation between afternoon and night shifts.
- Resource should be keen to learn newer things related to technology and domain
- Resource should be energetic and passionate to drive results for business needs and personal growth in the area of technology and/domain knowledge
- Perform hardware IMACD (Install, Move, Add, Change and Dispose) activities.
- Backup and image IT assets as per procedures.
- Adhere to and enforce Security and Corporate policies related to usage of IT hardware/software.
- Manage and monitor IT assets to ensure accurate inventory records and log updates to the configuration management database (CMDB).
- Keep the work area and IT storage well organized and clutter free.
- Perform ad-hoc/project-related tasks and additional responsibilities assigned by the Service Desk manager.Prepare and publish various IT reports on an ad-hoc and/or regular basis.
- Create and/or maintain/update technical Standard Operating Procedure (SOP) documents.
- Liaise effectively while maintaining good working relationships with various internal/external IT teams and vendors.
- Prioritize tasks, assignments and tickets to meet critical deadlines.Identify and suggest potential improvements on procedures and highlight potential issues or escalations to management.
Qualifications
Graduate in Technology with Computers or IT stream
OR Graduate any stream with course in Computers or IT stream
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visitwww.genpact.com. Follow us onTwitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: DBA / DatawarehousingFunctional Area: Not ApplicableRole/Responsibilies: Sr.Associate Data Centre OperationContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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