Support Associate
- SAP India
- 3 Yrs
- Bengaluru
- 5 years ago
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Job Description
Requisition ID: 278735
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Graduate
Employment Type: Regular Full Time
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it s the best-run businesses that make the world run better and improve people s lives.
SUMMARY
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. CIC is a valued and trusted team where the customer is at the center of everything. Our strategy is to delight customers always and be a driving force to ensure Customer success. Be a part of the Next Generation Support by aligning the customer expectations and improving customer experience anywhere on any device.
ROLE:
Ensure customers come first and put yourselves in customer shoes when making decisions and viewing our processes and programs 24/7.Move fast from idea to value.
Support customers with non-technical queries displaying exceptional customer service.
To follow predefined procedural quality standards ensuring customer messages are prioritized correctly.
To seek out opportunities to add value to customers during all interactions
Diagnosing and anticipating current and future customer needs and provide assistance with both.
Engage with and provide feedback on, processes and procedures with a view to possible improvements
Managing incoming calls, chat and emails related to customer service inquiries well within the set SLA's
Take ownership of escalations and follow up until closure.
Participate in weekend support activities
Ability to work flexibly, multi-task, prioritize, and manage time effectively
ROLE REQUIREMENTS
A minimum of 3 years' experience.
Excellent interpersonal, written and oral communication skills.
Knowledge of Microsoft PowerPoint, Excel, macros will be an advantage.
Knowledge of mediation and conflict resolution techniques is preferable.
Ability to adapt to new processes and work accurately in a fast paced, rapidly changing environment.
Possess high level of understanding, patience and empathy. Able to navigate more difficult conversations/interactions with professionalism
QUALIFICATIONS
A bachelor s degree in Administration or related field. (Regular/Full - Time education)
10th, 12th and degree percentages should be above 60%
No breaks in the education
Location: Bangalore
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you re searching for a company that s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Ca*****************a@***.com or Ca*****************a@***.com , APJ: Ca********J@***.com , EMEA: Ca****s@***.com ).
Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:
Job Segment: ERP, SAP, Technology
Employement Category:
Employement Type: Full timeIndustry: Education / TrainingRole Category: Customer Service (Domestic)Functional Area: Not ApplicableRole/Responsibilies: Support AssociateContact Details:
Company: SAP IndiaLocation(s): Bengaluru
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