Solution Architect - Mumbai - Ncr Corporation @ NCR Corporation

Summary: The Services Architect (SA) as part of the pre-sales team supports Services Sales Consultants (SSC s) and the account team to design tailored customer solutions in support of NCR and Multivendor hardware and software combinations for various industries including: finance, retail, hospitality, travel, and others.

Key Responsibilities

• The SA is focused on presales and design of Global Services including Managed Services.

• The SA is also responsible for assessing the various cost elements of the solution, ensuring it is technically feasible and profitable for NCR.

• The SA is accountable for obtaining all internal approvals before submission of the proposal to the customer.

• The SA leads the creation of the customer contract and runs customer negotiations until signature.

• Support producing new content including designing new templates, proposals, documentation and pre sales slide materials.

Qualifications and Desired Work Experience:

• Degree or Diploma in Information Technology or Business Administration or relevant discipline.

• 5+ years of customer facing experience in a Service Design role including presales, Managed Service frameworks, commercial and contract expertise

• Strong understanding of Break/Fix, Managed Services, and ITIL concepts

• Experience designing Global or multi-region services

• Experience of working with an ecosystem of partners to build an overall service solution model

• Demonstrated ability to lead presales opportunities including service models, response content, commercials, tactics and negotiation

• Strong capabilities to articulate the business value of Services and convince a customer of such value

• Experience working on deals in excess of $1 million USD with multiple technology and service layers

• Deliver a well-defined set of service design documents in a timely manner presenting an end to end seamless service

• Expertise in pre-sales and support strong qualification of opportunities, managing sales and customer expectations about what we can deliver

• Experience on service cost models and creating innovative commercials to drive competitive advantage

• Support producing new content including design templates, proposal documentation and presales slide materials

• Comfortable delivering solution presentations to Customers

• Strong knowledge and experience of ITIL3

• Excellent interpersonal and collaboration skills

• Excellent verbal and written communication skills including the ability to share complex, technical topics clearly, concisely, effectively.