Target Achievement To achieve the Business Budgets allocated basis Job bands E1 / E2 / E3 / E4. To ensure manpower (HBL) capacitation at all times in line with budget. To monitor TSE productivity and actively contribute in bringing the TSEs up the Productivity Curve To closely monitor the business trends and make amends whenever necessary to arrest deviations in the sourcing patterns and ensure compliance with the PolicyAdherence to Auditory and Regulatory Mandates To be 100% compliant on all Regulatory and Auditory Mandates and that the Team conducts business strictly in accordance with due Process Compliance.Complaint Management To investigate into customer complaints and provide reverts to the Channels Central Team and also the respective Complaints Handling teams towards closure within TAT.Interaction with HR & X sell teams Liaise with the HBL HR for completion of Manpower Modules. Interaction with X sells teams with in OCC for lead generation.Skills1. Strong Team Handling Skills2. Good understanding of products and processes3. Good awareness of Industry / Competition Trends4. Proven Track Record of delivering on Business Budgets