Reg. Collections Mgr- PL & BL
- HDFC Bank
- 4 - 5 Years
- Mohali, Chandigarh
- 3 years ago
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Job Description
Receivables Management Monthly allocation management as per set norms Devising and driving strategic initiatives towards achievement of set target Deliver on crucial portfolio indicators like flow rates, 30 / 90 delinquency, GCL & ISP as per targets set and effective inventory & loss management Review allocation and provide guidelines on field / referral allocation to ensure optimum results Ensure productivity bench marks set in terms of ACR/ allocation value for HDFC Bank Staff & field executives are within the productivity norms Monitor and review the collections team under his/her purview to achieve set targets Design review mechanisms to track effectiveness of referral and out sourced units and streamline gaps between the benchmarks and the achieved productivity Driving settlements and managing money collection % for various buckets to be met as per prescribed standard Monitor and review periodically on the inventory & stock movement Ensure that the allocation for the month is updated in the web-collections within stipulated TAT Agency & HDB Management Ensure that the team maintains the accuracy of documentation for vendor empanelment without any discrepancy both pre-sign off and post sign off which includes effective liaison with the vendor / Central process / Risk control unit Ensure that the tracking of closure of invoice from the legal / collection vendor and central team involving validation of hard copy of bills and sign off s from various levels in it. Ensure that the NOC (prescribed format) from the vendor is submitted and acknowledged post the bills are processed Regular review / feedback to vendors on Hygiene items like cash tat, back calling, receipt recon etc to ensure there are no process gaps Relationship management with the vendor with a review to de- risk portfolio and reduce dependence Ensure compliance from the vendors on laid down processes Vendor report card to high light standings on DRA certification and PV Monitor performance of agencies and address performance deficiencies Fee Collections Allocation management and target setting Collecting penalty charges to offset cost of collections Work with HDB for Live cases Drive agencies for Matured cases Manage digital vendors Process Management Allocation / Settlements / Call recording Ensure that the SOM and referral allocation are managed effectively towards a less than the optimum % of variance in reallocation as approved by the seniors Ensure allocation is uploaded in system within stipulated time frame without any overlap or gaps Ensure that the settlement letter issuance and settlement closure is tracked and closed in the system by the collection manager as per process guidelines Ensure 100% compliance to call recording and call tagging for all out bound collection calls and closure of system issues on call recording system (Call disposing) without any delay at the vendor place Supervisory review report to be updated in the collection systemVendor & Process Management / ID Cards / Receipts / Cash Deposit Review and monitor the vendor bills pending for more than 30 days for bill initiation to central process team and 60 days for processing from confirmation of bill from the central process team Ensure that the FE ID card issues are managed effectively through the collection manager Ensure that the receipt management including receipt recon, sighting of unused receipts and completion of lost receipt formalities are effective Ensure that the payment picked up by the agencies are deposited to the loan account adhering to the stipulated cash TAT Ensure that the validation of cancelled receipt is done by the respective collections managers under his/her supervision as per process prescribed Training & Development Ensure organizational / HR inductions are done for all the new recruits of the functional unit Empha on the significance of training programs for team to sharpen their skill sets and recognise their areas of strength / improve on weakness to increase efficiencies Hold regular feedback sessions with team members and communicate their areas of improvement at periodic intervals Ensure regular training sessions are conducted for team members to re- empha the unit's goal with training programs designed to strengthen their weak aspects Groom and educate the team on escalations and regulatory norms to ensure the team is updated on sensitive areas and takes conscious steps to reduce escalations Training programs to be done monthly and all employees to be covered for minimum man hours every quarterSkillsPlanning and Organizing SkillsCommunicationKnowledge of Competition & Current trends in financial Industry
Employement Category:
Employement Type: Full timeIndustry: Banking
Functional Area: Sales
Role Category: Team Leader
Role/Responsibilies: Reg. Collections Mgr- PL & BL
Contact Details:
Company: The HDFC BankLocation(s): Mohali, Chandigarh
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Keyskills: Reg. Collections Mgr- PL & BL
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