Sales Compliance Manager @ HDFC Bank

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Sales Compliance Manager

HDFC Bank
2 - 3 Years
Vijayawada, Guntur
5 years ago
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Job Description

Job Responsibilities(JR) : 6 8 AreasActionable (4-6) Audits Sampling of Applications Customer Seeding Exercise Incumbent to conduct Spot Audits across the region handled in Issuance , Acquiring and IFB Verticals which including upcountry locations and identify any anomalies for corrective action. Spot checks to be also done at DSA Offices and CPA Desk..Responsible for reviewing and highlighting any process gaps for correction. Incumbent to regularly to dipstick of applications submitted at CPA desk for any deviations in sourcing. Incumbent to also do a dipstick of Casa Xsell for any missell / deviations . Mystery calling exercise to be done check process understand while sourcing and detect anomalies Productivity Analysis FTNR & GAR Analysis of Declines Curable Primes Incumbent responsible to analyze high productivity BDRs / Sales Managers to identify best practices for sourcing Incumbent responsible for monitoring FTNR & GAR for Region. To ensure feedback is shared with channels to reduce FTNR and improve GAR Review of Risk declines to identify trends across locations. plug gaps at sourcing channel end and take corrective action. Incumbent to work closely with Sales , CPA & AFU to ensure errors are low and work towards a first time right approach to ensure high productivity and GAR. Compliance Training Responsible for training entire region on Compliance and Process AdherenceSkills1.Service Delivery2. Good compliance and process management3. Complaints Management4. Communication and Relationship Management5. Interpersonal Skills6. Proactive & Problem solving capability7. Analytics skills8. Audit and Compliance

Employement Category:

Employement Type: Full time
Industry: Banking
Functional Area: Banking
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Sales Compliance Manager

Contact Details:

Company: The HDFC Bank
Location(s): Vijayawada, Guntur

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HDFC Bank

Sales Compliance Manager @ HDFC Bank

Home > Customer Service Executive (Voice)