Vendor Manager, Google Customer Solutions, Migrations
- 6 - 9 Years
- Hyderabad
- 3 years ago
- Email to a friend
- Report this job
Job Description
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of experience with global operations in a services environment, particularly in client-facing sales or customer service roles.
- Experience in operations management, operational governance, transformation, continuous improvements and operational risk management.
Preferred qualifications:
- MBA degree.
- Operations Six Sigma, COPC and/or LEAN certification (or other relevant operations coursework)
- Experience with content or tag management systems (CMS), digital marketing / analytics platforms, appdev environment
- Deep domain expertise in Digital Marketing (SEM), Google Ads, Content/Creative Writing, Video/Display marketing, Programmatic Advertising.
- Knowledge of SQL, HTML, JavaScript, Python or other web technologies. Experience building and maintaining websites
About the job
gTechs Professional Services team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech Professional Services helps customers attain their business goals while building long-term capabilities.
Our team is part of gTech gCare organization. We help Google's small and medium advertisers meet their business goals by providing Technical implementation, optimization and reporting/insights support. Google Customer Solutions (GCS) sellers and support teams rely on our services to improve customer experience and unlock incremental value. We are a global team with team members and operations spread across multiple locations. We're in a time of transformational change, and you'll have the opportunity to drive significant impact via improvements to a critical part of our business.
In this role, you will be part of a Global Tech Solutions team supporting Small and Medium business advertisers with technical implementation and product migrations. In this crucial role you'll enable a complex multi-year product activation strategy. You will lead a team of global vendors who will provide live (Phone/Video) consultations to advertisers on migrating their existing ad stack to new and evolving Google Analytics, Google Tag Manager product features.
Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs.
Google creates products and services that make the world a better place, and gTechs role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our .
Responsibilities
- Lead technical customer support operations to help advertisers with product migration. This is a multi-year strategic big bet for Product and Google Ads business.
- Drive operations with our vendor partners. Provide operational leadership to the workflow, as well as engage and inspire our service provider teams and creating awesome customer experiences.
- Manage service design for a complex, technical workflow, ensuring the needs of both product and sales teams are met in serving our customers. Iterate on service design and ensure global consistency.
- Ensure all processes are up to date, well-documented and training materials around processes are robust and meet customer expectations. Manage multiple strategic stakeholder relationships across operations, sales support and vendor team
- Identify operational Efficiencies (e.g. manage utilization, eliminate non-productive activities, cross-site synergies, cross-operations synergies, reduce sub-scale operations, automation, deprecation)
Employement Category:
Employement Type: Full timeIndustry: Internet
Functional Area: Advertising, DM, PR, MR & Event Management
Role Category: Masters/ Post Graduate
Role/Responsibilies: Vendor Manager, Google Customer Solutions, Migrations
Contact Details:
Company: Google IncLocation(s): Hyderabad
+ View Contact
Fraud Alert to job seekers!
₹ Not Specified
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veter...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
