Manager, Customer Success Acceleration
- 7 - 10 Years
- Hyderabad
- 3 years ago
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Job Description
Minimum qualifications:
- MBA degree or equivalent practical experience.
- 7 years of experience working in the Advertising and/or Media industry.
- 2 years of experience in delivery/client engagement or operations in Sales, Marketing Operations, and/or Sales Enablement.
- 2 years of experience managing teams.
Preferred qualifications:
- Experience successfully managing cross-functional and cross-regional partnerships.
- Knowledge of advertising solutions and the media landscape, both online and offline.
- Excellent analytical and structured problem-solving skills.
- Ability to engage with and influence executive leadership with excellent communication skills.
- Ability to identify and prioritize strategic and/or tactical business opportunities.
About the job
Businesses that partner with Google come in all shapes, s and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grow. Using your influencing and relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
As a Customer Success Acceleration (CSA) Manager, you'll be responsible for leading a team of Digital Marketing Strategists who work collaboratively with Mid-Market Sales teams to grow the business at a segment and/or country level for our Google Client Solutions (GCS) advertisers. Digital Marketing Strategists take the lead on developing and executing integrated Google media solutions and strategies. You will motivate and coach your team to provide consultative and insight-based direction to our full range of GCS customers, using a range of premiere to scaled strategies.
When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the 'human face' of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.
Responsibilities
- Lead a central team of high performing Digital Marketing Strategists who work collaboratively with Sales teams.
- Achieve quarterly goals and growth objectives for multiple segments at the market/business-model level.
- Coach your team to support optimizations and opportunity assessments for customers from various eComm industries.
- Mobilize and enable your team to problem solve for customers lifetime value by fulfilling business/marketing objectives.
- Collaborate cross-functionally with Sales, Marketing, Product, and Program Management teams to enable Googles Go-to-Market strategy for Ads solutions across the Mid-Market segment of customers.
Employement Category:
Employement Type: Full timeIndustry: Internet
Functional Area: Advertising, DM, PR, MR & Event Management
Role Category: Masters/ Post Graduate
Role/Responsibilies: Manager, Customer Success Acceleration
Contact Details:
Company: Google IncLocation(s): Hyderabad
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