Opening For Voice Process - Hyderabad @ Kfin Technologies

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Opening For Voice Process - Hyderabad

Kfin Technologies
0 - 2 years
Hyderabad
5 years ago
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Job Description

Job Specification

1. Bachelors/Masters degree is required

2. Candidate can be Fresher/Experienced.

3. Experienced candidates must have relevant work experience in Domestic/international voice process/BPO

4.Candidate must have good command/proficiency in both English and Hindi

5. Proficient with MS Office (Excel, Word, Powerpoint)

6. Candidate should have a Laptop/Desktop (Not Mandatory) and Wifi Connection (Mandatory)

Job Description

1. Answer incoming calls OR respond to customer emails

2. Management and resolve customer complaints

3. Identify and escalate issues to supervisors

4. Provide product and service information to customers

5. Research required information using available resources

6. Research, identify, and resolve customer complaints using applicable software

7. Document all call information according to standard operating procedures

8. Recognise, document, and alert the management team of trends in customer calls

9. Follow up customer calls where necessary

For more details please share your resume at - sh**************y@kf*****h.com

Regards,

Shristy Choudhary

Human Resources

Job Classification

Industry: Banking, Financial Services, Broking
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Freshers

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Kfin Technologies
Address: KFintech, Selenium Building, Tower-B, Plot No 31 & 32, Financial District,Nanakramguda, Serilingampally, Hyderabad, Rangareddi, Telangana.
Location(s): Hyderabad

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Keyskills: Communication Skills NISM Customer Support Customer Service Contact Center Telecalling Domestic BPO Phone Banking Customer Care Voice Process Call Center

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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Kfin Technologies

KFIN TECHNOLOGIES PRIVATE LIMITED

Opening For Voice Process - Hyderabad @ Kfin Technologies

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