Support Analyst - Pune - Ambit Software

Job Description

Location : Pune , Viman nagar office

Experience : 2-5 years

Interested candidates may share the profile on ga*********e@am**********e.com

Requirement gathering from client side.

Validate/Discuss clients requirement with internal developer team. (Wherever required).

Co-ordinate with developer team to fulfill client requirement. (Wherever required).

Ensure fulfillment of client requirements.

Create local/UAT environment/platform.

Test overall functionality of application on UAT environment.

Take a permission from concerned person to deploy application on live environment.

Provide initial training to client.

Provide support to clients for down calls via telephone, e-mail, remote assistance (Wherever required).

Incident management (Incident identification, incident categorization, incident prioritization, troubleshooting, closure of issue, follow-up, keeping track).

Change request. (New request occurs from client, validate the request, discuss with concerned team, fulfill change request).

Record keeping. Maintain inventory and troubleshooting steps. Preparation of Report. Follow-up with the client for down calls.

Attend meeting with Senior team members/Clients.

Co-ordination with internal teams whenever required .

Candidate need to work in rotational shift.

CRM domain experience is preferred.

Essential knowledge required :

• Database (Microsoft SQL, MySQL)
• Basic knowledge of networking, manual testing, troubleshooting skills, communication skills, re-presentation skills, interaction skills.

Job Classification

Industry: IT-Software, Software Services
Functional Area: IT Software - Application Programming, Maintenance,
Role Category: System Design/Implementation/ERP/CRM
Role: System Design/Implementation/ERP/CRM
Employement Type: Full time

Education

Under Graduation: B.Sc in Any Specialization, B.Tech/B.E. in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization

Contact Details:

Company: mbit Software Private Limited
Address: 104,,The Chambers,Viman Nagar,Pune, , , PUNE, Maharashtra, India
Location(s): Pune
Website: https://www.ambitsoftware.com

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Keyskills:   Record Keeping UAT environment Incident Management Troubleshooting Remote Assistance Client Interaction