Job | Opening For Team Leader operations in @ Hexaware

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Job | Opening For Team Leader operations in

Hexaware
4 - 9 years
Chennai
5 years ago
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Job Description

Warm Greetings from Hexaware!!

Hexaware provide you the best opportunity to come and join our dynamic team.

Location: Chennai

Job Type: Permanent

Roles & Responsibilities for Team Leader-

Should know throughput calculation like attrition, shrinkage.

Should have handled min 15 to 25 agents as team lead.

Should handle the team weekly reviews and encourage team to meet organizational goals

Responsible for staff retention within the team.

Should be aware of KRAS, KPIS, SLA, AHT, Occupancy, Attrition Formula, Shrinkage formula.

Should have Min 2 years experience as TL

Qualification- Graduate (Mandate)

Candidates are requested to please share your CV with the following details.

Experience as TL on paper:

Experience in Email & Chat as TL:

Current CTC:

Expected CTC:

Highest Qualification:

Notice period:

Span handled:

Contact Person: Priya Shukla

If interested then please share your updated resume on Pr****5@he*****e.com

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization

Contact Details:

Company: HEXAWARE TECHNOLOGIES LIMITED
Address: Loma IT Park Developers Pvt. Ltd,Ground Floor of I, ncubation Center,Plot No. G4/1,TTC Industrial Area, , Thane Belapur Road,Ghansoli, Navi Mumbai, NAVI MUMBAI, Maharashtra, India
Location(s): Chennai

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Keyskills: Sr. Team Leader Senior Team Leader TL Operations TL Team Leading Team Leader Operations Shrinkage Team Leader Operations

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Hexaware

About IBM - Global Business Services: Global Business Services brings to the forefront the concept of global delivery right here in India and brings to clients the best of two worlds; India & IBM; by offering quality services. Global Business Services helps integrate the strategy, business proc...

Job | Opening For Team Leader operations in @ Hexaware

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