Assistant Manager - RPA Developer
- Genpact India
- 3 to 5 Yrs
- Hyderabad
- 5 years ago
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Job Description
Assistant Manager, RPA Support Developer, Blue Prism
In this role, the Support Developer will take part in RPA production bot maintenance, enhancement, and support activities for Robotics solutions, meet the Incident SLA, and work as per defined Support process & Practices.
Responsibilities
- Troubleshooting issues that arise in day to day running of RA processes and providing timely RCA and solutions as required
- Designing Rapid Automation process solutions as per standard design principles and conventions.
- Creating and maintaining RA Solution documentation.
- Supporting existing processes and implementing change requirements as part of a structured change control process.
- Creating and documenting test procedures and scenarios for the pre-UAT phases
- Working with customers across different time zones (e.g., US time zone)
- Supporting the Operational Teams during the UAT and rollout phases.
- Supporting Monitoring of Bots in day-to-day operations and take relevant steps in making bots up and running as per agreed requirements
- Working with the version management system during the Robot code lifecycle.
- Taking transition from RPA development, Operations, and customer teams.
- Managing bot s end-users and empower them for the Initial investigation
- Meet the Incident SLAs
Qualifications we seek in you
Minimum qualifications
- Experience developing and testing software on a Windows platform including hands-on programming experience in Process Automation Software- Blue Prism
- Understanding of Robotics process automation tool Blue Prism
- Ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution
- Willingness and ability to blend business analysis with the hands-on configuration of automated processes in the Automation Software Products.
- Good communication skills with the ability to present technical details to a non-technical audience.
- Ability to talk to the client and get the Business Requirements
- Performs code reviews. Communicates and enforces coding standards
Preferred qualifications
- Certification in leading RPA Products e.g., UiPath, Automation Anywhere or Blue Prism certifications
- VB script and Macro experience
- Incident management
- Familiarity with service management tools like JIRA and ServiceNow
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Assistant Manager - RPA DeveloperContact Details:
Company: Genpact IndiaLocation(s): Hyderabad
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Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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