Assistant Manager - After Market Service
- Genpact India
- 2 to 4 Yrs
- Noida, Gurugram
- 5 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Assistant Manager, After Market Service.
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement of existing processes in healthcare industry
Responsibilities
- Responsible for managing day to day operations for a healthcare client in evening shifts
- Respond to customer inquiries and problem escalations
- Regularize and conduct weekly, monthly customer and governance to review and report out process performance
- Drive automation and improvements within processes to streamline As-is operations through Lean, Digital and Six Sigma tools
- Build and convert opportunities for organic growth of the account
- Responsible to demonstrate capacity for critical thinking and analysis.
- Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
Qualifications
Minimum qualifications
- Minimum as a graduate in any discipline with strong academic record
- Minimum experience of working in a team leading capacity
- Desired prior experience in healthcare industry
- Excellent Communication Skills
- Excellent skills in reporting and deriving inferences from data
- Problem Solving Skills and an eye for detail
- Effective probing skills and analyzing / understanding skills
- Must be able to work on a flexible schedule
- Story Boarding abilities
- Prior experience in digital tools and language
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Sales / BDFunctional Area: Not ApplicableRole/Responsibilies: Assistant Manager - After Market ServiceContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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