Process Associate_ IT Support Executive
- Genpact India
- 2 to 5 Yrs
- Hyderabad
- 5 years ago
- Email to a friend
- Report this job
Job Description
*JD for Consultant _ JD for Process Associate_ IT Support Executive
Function: Operations
Hyderabad IN
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Consultant _ JD for process Associate_ IT Support Executive
- Business fluency in English
- Confident communication skills (written, verbal and interpersonal)
- Incident Management (L1 Support/ L2 Support)
- Handling incoming calls, emails and chat
- Creating of tickets, following up on the tickets created, informing users on resolution provided, confirming the issues resolved, closing of tickets.
- Ensuring post-review of priority 1 incidents.
- Notifying the participants in the Incident Management process when standards and procedures are not being followed.
- Responding to the Incident Analysts regarding escalation issues in a timely and appropriate fashion.
- Highly organized and efficient
- Ability to fit well into the team
- Excellent administrative and IT skills (including Application Support)
- Experience with Windows operating systems
- The ability to work independently and in a remote team
Must Posses
- Experience working in a similar role
- Business fluency in English
- Facilitation skills including strong oral and written communication
- Technical documentation
- Ability to execute multiple projects simultaneously.
- Technical skills: infrastructure skills
- ITIL Certification
Qualifications
Minimum qualifications
Bachelors Degree required. Preferably in Computer Science, Information Systems, or related field.
Business fluency in English; Confident communication skills (written, verbal and interpersonal)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.For more information, visitwww.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: IT Operations / EDP / MISFunctional Area: Not ApplicableRole/Responsibilies: Process Associate_ IT Support ExecutiveContact Details:
Company: Genpact IndiaLocation(s): Hyderabad
Similar positions
Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in