CRM Executive - Mumbai - People Group - 2 to 4

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CRM Executive - Mumbai - People Group - 2 to 4

People Group
2 - 4 years
Mumbai
5 years ago
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Job Description

Roles and Responsibilities

Role
As a Customer Relations Officer you will be responsible to solve queries, complaints of the customers. Help customer to complete the profile.

Responsibilities

For Customer Relations Officer the candidate will need to:
1. Calling out customer and helping them complete their profile
2. Help in resolving customer queries
3. Interact with customers by phone, e-mail and online chat
4. Calling up members and explaining the benefits of Shaadi.com product and services.

Requirements

1. Min Qualification - HSC
2. Strong verbal and written communication skills
3. Passionate and self driven
4. Strong integrity and work ethics
5. Well versed with computers
6. Prior experience in Customer service or Customer Facing job will be an added advantage
7. Flexible with Shifts (for female its Day Shift)

Good to have

1. Fluency with general desktop productivity software
2. Fluency in Regional language
3. Desired typing speed above 30 words per minute

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Graduation Not Required
Post Graduation: MCA in Computers
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: People Interactive (I) Pvt Ltd.
Location(s): Mumbai
Website: http://careers.shaadi.com

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Keyskills: Customer Relationship Communication Skills Customer Service MIN Email Typing Speed Written Communication Calling Chat CRM

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₹ 2,00,000 - 2,50,000 P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

People Group

Shaadi.com, part of Anupam Mittal promoted People Group, is one of India's best known Internet brands and the worlds largest matrimonial service. It was founded with one simple objective - to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrim...

CRM Executive - Mumbai - People Group - 2 to 4

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